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Correlations Kepuasan Nasabah PEMBAHASAN

Lampiran 4. Perhitungan validitas dan reliabilitas

a. Correlations Kepuasan Nasabah

Correlations P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 TOTAL P1 Pearson Correlation 1 .124 .163 .405 .270 -.087 .163 .327 .401 .191 .441 .070 .223 .244 .369 .524 Sig. 2-tailed . .513 .391 .026 .149 .648 .389 .078 .028 .312 .015 .712 .235 .193 .045 .003 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P2 Pearson Correlation .124 1 .233 .099 .217 .159 -.058 .218 .260 .132 .086 -.140 .218 .321 .343 .387 Sig. 2-tailed .513 . .215 .603 .248 .401 .760 .248 .166 .488 .651 .461 .247 .083 .063 .035 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P3 Pearson Correlation .163 .233 1 .410 .113 .193 .273 -.027 .268 .312 .159 .098 .351 .283 .055 .489 Sig. 2-tailed .391 .215 . .025 .551 .307 .145 .885 .153 .093 .400 .608 .057 .130 .774 .006 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P4 Pearson Correlation .405 .099 .410 1 .309 -.049 .405 -.012 .105 .222 .428 .260 .219 .314 .255 .509 Sig. 2-tailed .026 .603 .025 . .097 .798 .026 .951 .579 .239 .018 .165 .246 .091 .173 .004 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P5 Pearson Correlation .270 .217 .113 .309 1 .545 .306 .370 .494 .286 .490 .517 .371 .611 .323 .745 Sig. 2-tailed .149 .248 .551 .097 . .002 .101 .044 .006 .125 .006 .003 .044 .000 .082 .000 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P6 Pearson Correlation -.087 .159 .193 -.049 .545 1 .074 .184 .101 .070 .213 .404 .304 .433 .118 .450 Sig. 2-tailed .648 .401 .307 .798 .002 . .696 .331 .597 .712 .258 .027 .103 .017 .535 .013 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P7 Pearson Correlation .163 -.058 .273 .405 .306 .074 1 .097 .304 .372 .328 .504 .163 .333 .457 .559 Sig. 2-tailed .389 .760 .145 .026 .101 .696 . .610 .103 .043 .077 .004 .389 .072 .011 .001 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P8 Pearson Correlation .327 .218 -.027 -.012 .370 .184 .097 1 .297 .191 .367 .356 -.109 .066 .364 .454 Sig. 2-tailed .078 .248 .885 .951 .044 .331 .610 . .111 .311 .046 .054 .567 .730 .048 .012 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 Tingkat validitas pertanyaan mencapai 99, contoh : pada P 1 0,524 Tingkat validitas pertanyaan mencapai 95, contoh : pada P 2 0,387 Lanjutan Lampiran 4 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 TOTAL P9 Pearson Correlation .401 .260 .268 .105 .494 .101 .304 .297 1 .166 .206 .137 .482 .342 .322 .611 Sig. 2-tailed .028 .166 .153 .579 .006 .597 .103 .111 . .381 .274 .469 .007 .064 .083 .000 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P10 Pearson Correlation .191 .132 .312 .222 .286 .070 .372 .191 .166 1 .061 .210 .237 .196 .185 .463 Sig. 2-tailed .312 .488 .093 .239 .125 .712 .043 .311 .381 . .749 .265 .208 .300 .327 .010 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P11 Pearson Correlation .441 .086 .159 .428 .490 .213 .328 .367 .206 .061 1 .521 .131 .347 .386 .608 Sig. 2-tailed .015 .651 .400 .018 .006 .258 .077 .046 .274 .749 . .003 .491 .061 .035 .000 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P12 Pearson Correlation .070 -.140 .098 .260 .517 .404 .504 .356 .137 .210 .521 1 .166 .235 .295 .546 Sig. 2-tailed .712 .461 .608 .165 .003 .027 .004 .054 .469 .265 .003 . .380 .211 .113 .002 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P13 Pearson Correlation .223 .218 .351 .219 .371 .304 .163 -.109 .482 .237 .131 .166 1 .598 .216 .566 Sig. 2-tailed .235 .247 .057 .246 .044 .103 .389 .567 .007 .208 .491 .380 . .000 .251 .001 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P14 Pearson Correlation .244 .321 .283 .314 .611 .433 .333 .066 .342 .196 .347 .235 .598 1 .540 .708 Sig. 2-tailed .193 .083 .130 .091 .000 .017 .072 .730 .064 .300 .061 .211 .000 . .002 .000 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 P15 Pearson Correlation .369 .343 .055 .255 .323 .118 .457 .364 .322 .185 .386 .295 .216 .540 1 .632 Sig. 2-tailed .045 .063 .774 .173 .082 .535 .011 .048 .083 .327 .035 .113 .251 .002 . .000 N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 TOT AL Pearson Correlation .524 .387 .489 .509 .745 .450 .559 .454 .611 .463 .608 .546 .566 .708 .632 1 Sig. 2-tailed .003 .035 .006 .004 .000 .013 .001 .012 .000 .010 .000 .002 .001 .000 .000 . N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 Correlation is significant at the 0.05 level 2-tailed. Correlation is significant at the 0.01 level 2-tailed. Lanjutan Lampiran 4

b. Reliability

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