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Western I ndonesia National Roads I mprovement Project 20
Details of packages that require environmental and social safeguard are given in Appendix No. 8 and the following table provides a summary of the work involved in the 21 WINRIP
packages:
Works Program
No of Packages
No of Investigations Approval by
Remarks BLH
World Bank
AWP-1 4
9 AMDALx1 inc No.17
UKLUPL x 2 SPPL x 4
Full LARAP x 4 1
UKLUPL 4
SPPL 4
Full LARAP Approved – NOL
issued by WB, except for SPPL and
UKLUPL
1 one Study AMDAL for two packages No.1
and No.17.
AWP-2 8
17 Simple LARAP x 1
Full LARAP x 8 AMDAL Study x 4
UKLUPL x 4 4
UKLUPL 3
AMDAL 6
SLARAP 1 one Study AMDAL
for threes packages, are Packages No.7, 12
and 14 packages on AWP2 AWP3.
1 one Study AMDAL for two packages, are
Packages No.11 16. packages on AWP2
AWP3.
AWP-3 9
14 Full LARAPx 8
AMDAL Study x 1 UKLUPL x 5
5 UKLUPL
2 Full LARAP
Approved – NOL issued by WB, except
for AMDAL and UKLUPL
Total 21
40 Env=20,Soc=21
17 12
Note: UKL UPL do not need a NOL from WB, and SPPL not necessary to submit to the WB.
All of 21 packages, have required environmental impact investigation. All 41 studies 20 environmental studies need approval of the Environmental Agency BLH,and 21 social
studies SLARAP and LARAP requiring approval of the World Bank. Up to the end of February 2014, there are 17 packages 81 has received BLH approval then the current
have 12 of 21social studies or 57 has received approval from the World Bank.
4.6.2 Environmental and Social Issues
This section outlines the activities of the Social Impact Specialist and the Environmental Specialist during March 2014.
4.6.2.1 Environmental Issues
There are two 2 AMDAL on WINRIP not yet completed with the progress status: Environmental permit letter from Governor is under process progress 98, consist one 1
AMDAL cover the packages of No.7,12 and 14 in West Sumatera, and another cover the
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Western I ndonesia National Roads I mprovement Project 21
packages of No. 11 and 16 in Bengkulu Province. CTC has asked the AMDAL Consultant to finalize the AMDAL studies.
CTC under preparing the Project Management Manual PMM and the manual for training of the RKPPLCPEMP Contractor Program for Environmental Management Plan and
Environmental Impact Management And Mitigation Measures for the construction. CTC assisted Sub Directorate of Environmental Affairs to make coordination and discuss to
produce those manual.
The CTC letter to PMU
on 13
March 2014
concerning
the submission form outline, format of the RKPPL Rencana Kerja Pengelolaan dan Pemantauan Lingkungan for
use
by the
Contractors on packages in AWP-1.
1. Monitoring of Environmental Aspects During Construction
CTC will circulate monitoring form to DSC. This set of forms focused on environmental and social impacts, and amounted to 7 pages. These forms were intended to be used every
month by the DSC Environmental Specialist.
CTC’s environmental staffs actively advises DSC on environmental monitoring, but have not directly carried out monitoring, despite the CTC TOR requirement to “to implement the
Environmental and Social Analysis Management Plan for WINRIP”, which involves monitoring of environmental plans and studies.
After finalizing the Standard Environmental Clauses, CTC assisted Sub directorate Environmental Affairs to produce monitoring forms covering all aspects of the technical
specifications and introduced them to participants of environmental training including P2JN, Project Manager, DSC, Contractors, Team Work Pokja etc.
The CTC letter to PMU
on 14
March 2014
concerning
the submission form monitoring RKPPL and RKLUKL for supervising the environmental management on
construction stage will be done by the contractors.
2. Design Integration, Road Safety aspects and Monitoring of Environmental Studies
Task 2.9 of CTC-2 TOR Supporting Implementation of the Environmental and Social SafeguardESAMP, 3.10.4; Ensure the DED incorporated all aspect of road safety and
environmental issues and circular letter Director of Highway; D. 4.
integration of environmental considerations
requires ensuring that environmental management aspects of contracts have been implemented in accordance with AMDAL, UKLUPL, SPPL studies
and Environmental issues will integrated to design, prepare environmental mitigation on construction stage for contractor Contractor Program for Executing Environmental
Managemen Plan CPEMPRKPPL. Therefore CTC will proposed that staff visit the site of projects subject to studies or issues, and ensure that the plans are being implemented. A
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Western I ndonesia National Roads I mprovement Project 22
schedule for these visits in attached.
4.6.2.2 Social Issues
Bengkulu Province was conducted by Environmental Specialist during 13 – 15 March 2013 to check the status of land to be acquired, to estimate of land area which is affected by the
project and to identify the type of land asset affected by project to carry out interview with PAPs, to get information related land acquisition process and to check the current status of
the Appraisal Team readiness for payment of the land acquisition. The CTC found that the land and asset of PAPs have not been paid by the project. Until the end of April 2013, the
land acquisition process is still ongoing
1. Monitoring Report of the Larap for Krui - Biha
Larap report of the package for Krui Biha in Lampung Province already approved the World Bank dated 4 January 2013, and approval the monitoring report dated 18 April 2013.
Contract signing for the package of Krui – Biha dated 25 November 2013. A pending issue is a partially affected mosque redevelopment. Initially, Local Governmentproject will rebuild an
affected mosque in parallel with construction work. In the new action, project will plan to avoid the mosque structure with shifted the central line of road because an affected structure
owner have objected if the building area to be decrease. Thus, project need to resolve land acquisition requirement on the other side of the structure position at this location.
2. Monitoring Report of the Larap for Padang Sawah – Sp. Empat
Larap report of the package for Padang Sawah – Sp. Empat in West Sumatera Province already approved the World Bank dated 13 January 2013, and approval the monitoring
report dated 19 July 2013. Contract signing for the package of Padang Sawah – Sp. Empat dated 6 December 2013. The pending issue is the remaining of 21 affected people include 5
affected people at the Air Gadang Bridge Location not yet received compensation from Local Government. Now the compensation payment for 21 affected people is being resolved
by local government. A monitoring report will be submitted to WB if ready.
3. Monitoring Report of the LARAP for Manggopoh – Padang Sawah
Larap report of the package for Manggopoh – Padang Sawah in West Sumatera Province already appovedthe World Bank dated 4 January 2013, and approval the monitoring reports
dated 18 April 2013. Contract signing for the package of Manggopoh – Padang Sawah dated 6 December 2013. The pending issue is the remaining of 10 affected people not yet
received compensation from Local Government. CTC received proof of compensation payment for 5 from the remaining of 15 affected people, and a report has been submitted to
World Bank dated 28 February 2014. Now the compensation payment for the remaining 10 affected people is being resolved by local government. A monitoring report will be submitted
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Western I ndonesia National Roads I mprovement Project 23
to WB if ready.
4. Monitoring Report of the LARAP for Ipuh – Bantal
Larap report of the package for Ipuh – Bantal in Bengkulu Province was approved the World Bank dated 10 December 2012. Up to the end of December 2013 CTC already receive a
proof of compensation payment for 157 of the total 227 affected peoples. A monitoring report submitted to the World Bank from PMU dated 24 December 2013, and received some
comment to the report from the World Bank dated 6 January 2014.Compensation payment for the remaining of 70 PAP has been paid by Local Government, and a monitoring report
has been submitted to the World Bank from PMU 28 February 2014. Contract signing for the package of Ipuh – Bantal dated 14 Nov 2013.
5. Monitoring Report of the LARAP for Sp. Gunung Kemala – Pugung Tampak
Larap report of the package for Sp. Gunung Kemala – Pugung Tampak in Lampung Province has reviewed by the World Bank Ref.WINRIP133 dated 16 September 2013 and
need revision as follows:
a. The value of the appraisal for the affected lands for the Krui – Biha was already more than two years old. WB request the Larap should provide land appraisal value for the Sp
Gunung Kemala – Pugung Tampak links. Likewise the established price standard for the building compensation should refer to the current data updated data.
b. Action plan table should include a formation of the land appraising team, b moving 83 units of electricity utilities.
c. Grievance redressed mechanism should refer to LAR Framework for WINRIP. d. Provide explanation some data with no name in the nominative list.
e. Action plan signed by the relevant local government as a commitment that the local government will provide proper budget for the action plan
f. Implementation monitoring report by using the form provided in the LARAP.
According to World Bank letter, PMU Ref. 1286Bp.11MD2013 dated 23 September 2013 has requested the Director of Implementation Affairs Region I via the SatkerPPK to prepare
the addressed above.
Follow up the World Bank review and PMU letter, CTC revised the Larap report for Sp. Gunung Kemala – Pugung Tampak. A revision of the Larap report already submitted to the
WB from PMU dated 6 November 2013, and response from the World Bank dated 12 November 2013 stated that the Larap document could been disclosed at PMU website.
Referring to letter from the World Bank, Director of Planning submitted an official letter to Director of Implementation Affairs Region I dated 18 November 2013 regarding approval of
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Western I ndonesia National Roads I mprovement Project 24
the report from the World Bank to be informed to Balai III PalembangSatker in Lampung Province. Now, PMUCTC waiting a report of Larap implementation from Head of Satker in
Lampung Province.
6. Report of LARAP for Sp. Rampa - Poriaha
Larap report for Sp. Rampa – Poriaha in North Sumatera Province has reviewed by the World Bank Ref.WINRIP134 dated 16 September 2013 and need revision as follows:
a. Moving and providing compensation for one person kiosk owner affected must including to the action plan.
b. Action plan signed by the relevan local government as a commitment that the local government will provide proper budget for the action plan
c. Implementation monitoring report by using the form provided in the LARAP. According to World Bank letter, PMU Ref. 1286Bp.11MD2013 dated 23 September 2013
has requested the Director of Implementation Affairs Region I via the SatkerPPK to prepare the addressed above.
Follow up the World Bank review and PMU letter, CTC revised the Larap report for Sp. Rampa – Poriaha. A revision of the Larap report already submitted to the WB from PMU
dated 6 November 2013, and response from the World Bank dated 12 November 2013 stated that the Larap document could been disclosed at PMU website.
Referring to letter from the World Bank, Director of Planning submit a official letter to Director of Implementation Affairs Region I dated 18 November 2013 regarding approval of
the report from the World Bank to be informed to Balai I North Sumatera. Now, PMUCTC waiting a report of Larap implementation from Head of Satker North Sumatera Province.
7. Report of Five Larap in Bengkulu
CTC recieved Larap Reports for five 5 packages in Bengkulu Province from the BBPJN III Palembang dated 30 September 2013. The five of Larapreports consists Larap for Package
No. 13: Sp. Rukis – Tanjung Kemuning, Larap for Package No. 6: Psr Pedati – Kerkap, Larap for Package No. 11: Muko-muko – Bantal, Larap for Package No. 16: Seblat – Ipuh,
Larap for Package No. 16: Bintunan – Lais.
CTC reviewed the five 5Larap Reports, and already submitted to the world bank from PMU dated 13 November 2013. All of the five Larap reports in Bengkulu Province has
reviewedbythe World Bank Ref.WINRIP144 dated 20November 2013 and need revision as follows:
a. All five Larap reports that that there are some assets land and building that will be affected entirely. Following the LARPF WINRIP should be covered on land acquisition
and resettlement and need to budgeted. b. On the Larap report for package for Ipuh – Seblat there are 126 land plots belong to
governmentpublic that are affected. However the social economic survey and the
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Western I ndonesia National Roads I mprovement Project 25
inventory table do not show the situasion. According to world bank letter, PMU via Ref. 1476Bp.11MD2013 dated 27 November 2013
Sumaterahas requested the Director of Implementation Affairs Region I via the SatkerPPK to prepare the addresed above.
A revision for five Larap reports had been submitted to the World Bank on 9 January 2014, and PMU had been received some comments from WB 16 January 2014. All of the Bank’s
request will be provided by PMU on the Larap monitoring report. Final revision for five Larap reports including the signed action plan is under submission to the World Bank.PMU now
waiting Larap implementation report from Head of Satker I and II Bengkulu Province.
8. Report of LARAP for Sibolga – Bts Tapsel
CTC received Draft Final Larap report for Sibolga – Bts Tapsel from Balai dated 30 September 2013. The Larap report already submitted to the world Bank from PMU dated 22
October 2013, and approval the world bank dated 28 October 2013.
Larap report for Sibolga – Bts Tapsel in North Sumatera Province has reviewed by the World Bank Ref.WINRIP140 dated 28 October 2013 and need revision as follows:
a. There are some renters will be affected by the project which is also categorized as project affected people so must be recorded in the affected people list.
b. There is a private grave will be affected by the project which eligible to get moving cost and ritual ceremony cost.
c. There are 64 units of kiosks occupied side drain need to be displaced which get moving assistance in addition the compensation provided for their affected assets.
According to World Bank letter, PMU Ref. 1404Bp.11MD2013 dated 31October 2013 has requested the Director of Implementation Affairs Region I via the SatkerPPK to prepare the
addressed above.
A revision Larap reports had been submitted to the WB dated 30January 2014, and approval from the World Bank dated 6 February 2014. PMU now waiting Larap implementation report
from Head of Satker North Sumatra Province.
9. Report of Three 3 LARAPS in West Sumatera
CTC received from Balai II Padang Draft Final of 3 Larap reports in West Sumatera consist Larap report of packages for Kambang - Indrapura, Bts Kota Pariaman – Manggopoh, and
Sp Empat – Air Balam dated 01 August 2013. Review and comment from CTC has been sent to PMU dated 9 September 2013, and PMU has forwarded to P2JN Local Consultant
with request to revise the LARAP report based on the CTC comment. However up to the end of December 2013 the revision of the 3 Larap reports has not been received CTC. CTC
will suggest to PMUDirector of Implementation Affairs Region I to remind P2JNLocal Consultant to provide the revision for 3 three Larap reports.
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Western I ndonesia National Roads I mprovement Project 26
10. Report of Four 4 LARAPS in West Sumatera
CTC received from Balai IIP2JN Padang 4 Larap reports in West Sumatera consist Larap report of packages for Indrapura – Tapan, Painan – Kambang, Lubuk Alung – Sicincin, and
Lubuk Alung – Kuraitaji during January 2014. CTC has reviewed the 4 Larap reports, and CTC’s comment for the 4 reports in Memo Dinas is being sent to Balai II from Directorate of
Implementation Region I.
4.7 Anti Corruption Issues 4.7.1 Anti‐Corruption Action Plan ACAP
ACAP for WINRIP was developed from the previous SRIP experiences. Basically, it has the same main components of involving the Community Representative Observers CRO in the
bid opening and Third Party Monitoring TPM during the construction supervision although modification was made on the selection process of the CROs for SRIP. Within this plan there
are four main pillars as indicated separately below
a
Community Representative Observers CRO
b
Publication Disclosure
c
Complaints Handling System CHS
d
Third Party Monitoring TPM
4.7.2 Community Representative Observers CRO
The Community Representative Observers, required to observe the actual bid opening, were appointed for WP-1 group. All of the CROs were university staff, selected in accordance with
the World Bank suggestion to request assistance from local universities.
CRO is the independent observer who is not related directly or indirectly to the Contractors, Consultants, and Suppliers or not be part of the WINRIP’s management, and not a member
of any political party.
CROs selection procedures: a. Review the criteria and qualifications of candidates for the CRO.
b. Director of Planning, DGH as Chairman of the Project Management Unit, delegated of the authority to the selection of the CRO to the Head of National Roads Implementation
Agency BBPJN Head of Procurement Services Unit Unit Layanan Pengadaan - ULP, hereinafter referred to as Head of Balai.
c. Head of Balai invited CRO candidates from the local universities or colleges. d. Selection of CRO facilitated by Balai BBPJN Procurement Services Unit Unit
Layanan Pengadaan - ULP. e. Elected CRO and substituted CRO must follow the one day training held by the PMU
CTC WINRIP.
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f. Head of Balai reported the result of CRO selection by attaching the Minutes of Election
Meeting and send an approval application letter of the CRO to Director of Planning DGH as the Chairman of PMU.
g. Based on the report and a written request from the Head of Balai above, the Director of Planning DGH as the Chairman of PMU signed a Letter of Agreement and the Decree of
the Establishment of CROs. The duties and obligations of CRO are:
a. CRO must be present in any procurement activity Pre-Bid Meeting + Site Visit, Bids Submission and Opening of Bids, and Announcement of Bids Winner by invitation of the
Procurement Committee, and are required to sign the attendance list b. If the elected CRO unable to attend on procurement activities, then Substituted CRO
appointed have to attend these activities. c. In discharging the Substituted CRO have the same responsibilities as elected CRO.
d. The CRO Substituted CRO, after attending the Procurement activities, required to make a report of hisher activities and submit them to the PMU and CC to the related Head of
Balai.
CRO as the representative of the community is to be independent observers and in performing their duties voluntarily and not demanding benefits of their works.
In the performance of its duties, the CROs receive transportation cost from their home office to the location of procurement meeting, and also he she also receives per diem or
Out Station Allowance OSA and hotel accommodation if necessary to stay. CROs also got additional charged for their reporting costs. The financing standards adjusted to the General
Cost Standard Standar Biaya Umum issued by the Ministry of Finance.
The CRO’s financing charged to the Contract for Consulting Services for Technical Assistance for Core Team Consultants CTC No: 06-20CTCTALN80431112, dated 5
November 2012.
4.7.3 Publication Disclosure
The second task under ACAP is publication of related ACAP documents for public disclosure with easy access to the general public and this is mainly manifest in the ACAP segment of
the WINRIP website. This ACAP section has been being designed to attain the best possible transparency of the project.
Ministry of Public Work MPW will provide necessary information in the Project Implementation Plan PIP, Project Management manual PMM on its website, and in the
bidding documents, such as contact point for complaint mail and e-mail address, phone, fax, text message. The contact will also include the Bank’s Fraud and Corruption Hotline.
MPW will hold Annual Accountability Meetings to enhance accountability and project information sharing with civil society. The PMM will provide guidelines on disclosure of
information related to the project. MPW official website will display critical information on WINRIP to enhance both internal and external monitoring of the project:
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Western I ndonesia National Roads I mprovement Project 28
•
Work Plan and Procurement Plan.
•
Quarterly newsletter containing information on the list of contracts, implementation progress, projects related activities, number, types and status of complaints in each
location. The newsletter will also be made available to civil society in hard copy and through electronic mailing system.
•
Mid-Term Review Report, promptly after completion of the mid-term review implementation support is carried out in accordance with the loan agreement;
•
All final audit reports financial or otherwise, including qualified audit reports prepared in accordance with the loan agreement and all formal responses of the government in
relation to such reports. The publication should be done within one month after the report is accepted as final.
•
Contracts awarded with information on general scope of work with location, value, and summary information of the awarded firms contractors. The practice in other projects
demonstrates that disclosure of contracts awarded will help in reducing fraudulent practices
Ministry of Public Works PU maintains a website: http:www.pu.go.id, with a link to ’eproc.pu.go.id’ for information on semi e-procurement or e-procurement. PMU WINRIP
supported by CTC will develop his own website: http:www.winrip-ibrd.com, and with it all the information and data about WINRIP be inputted or uploaded on this site.
In the application of one of the components of ACAP, the public disclosure and transparency, it is necessary to spread information and increase the capacity of all
stakeholders involved in the implementation of this WINRIP project, through a variety of relevant training. The trainings have been expressed in the ToR of CTC WINRIP and
described in the Project Implementation Plan PIP.
One of the major risks to effective project implementation and management derives from the likelihood that project management staff does not have adequate training in or experience of
the management of large-scale projects.
4.7.4 Complaints Handling Mechanism CHS
The ACAP as adopted by the Ministry of Public Works for WINRIP states on the subject of “Complaints handling system”. The Community Development Specialist and the
Management Information Specialist will play a crucial role in the set-up of the Complaints Handling System CHS within PMU, in cooperation with the PMU officers in charge of the
Complaints Handling Unit CHU.
CHS essentially has four main components as follows:
•
Data Entry. All complaints were expected to be submitted through the WINRIP website but in fact,
to date, most complaints have been received by letter, either directly or indirectly,
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Western I ndonesia National Roads I mprovement Project 29
although a few were sent by fax or email. However, to attain the best possible transparency of the project, complaints submitted manually through letter, facsimile,
telephone, e‐ mail or visit to the Public Works regional offices will be entered in the WINRIP website by the CHS team of CTC. The possibility of using the ‘short message
service’ SMS from a cell phone for complaints was considered and it was decided that all SMS messages, although not treated as formal complaints, will be recorded as
additional information.
•
Complaint Registration. Every submitted complaint is registered and stored into the CHS database,
categorized, and sent to the correlated expert for future consultation in order to formulate a response.
•
Complaint Assessment. The CHS Team assesses the urgency and complexity of all complaints. Simple
complaints are followed by the formulation of a response for PMU’s approval before uploading the formal response into the WINRIP website. Complex complaints are
followed by a thorough investigation.
•
Field Investigation and Analysis. In the case of an investigation being required, the CHS team will make field visits and
take necessary action such as discussion with related institutions Satker, Dinas, Supervision Consultant, etc; invite the complainer; interview the contractor; etc.
Findings will be used for analysis to formulate a conclusion, solution, next action and any further decision.
4.7.5 Third Party Monitoring TPM
All WINRIP packages are designed to have external parties involved in conducting an independent assessment of the project throughout construction. Project information is
accessible through the WINRIP website under construction, project information booth which is normally maintained in the PPKSatkerDinas office or, project announcement
billboard at each site. ACAP requires a third party, from outside the project, to independently monitor the progress of construction work of each link and these personnel
are provided by universities nearby each package.
It was decided that the best method of recruitment for TPM was through the universities closest to each package and PMU mailed invitations asking them to express their interest in
forming independent monitoring teams of Third Party Monitors. This concept is based on the fact that UniversitiesTechnical Faculties have the engineers available for recruitment and
Universities could use this opportunity to be involved in public service. It is hoped that this concept will be more effective and more efficient in getting legitimate, competent,
independent Third Party Monitoring TPM.
The duties of a TPM included:
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Western I ndonesia National Roads I mprovement Project 30
a
Report to the PPK for his intended package and obtain copies of all drawings and contract documentation.
b
Make at least three 3 separate visits to site, with each visit up to four 4 days long, and ascertain that the works are being carried out in compliance with the drawings and
documentation.
c
Prepare and submit a report for the PMU following each visit with their last report post PHO.
4.8 Road Safety Audit
Since the Senior Road Safety Audit Engineer has been mobilized on 1st May 2013, technical design review which is AWP2 and AWP-3 sub-projects in aspect of road safety
has been implemented. After completing of technical design review, the report of RSA which is to identify the road safety weaknesses in design during the design and actual
construction and make recommendations for realistic improvements, has been made in response to recommendation of the links for betterment and their implementation under
Annual Works ProgramsAWP-2,3, through site visiting, review of prepared drawing report, had an official meeting with stakeholder which is for Full design review and
technical advisory. The CTC technical design teamhighway road safety audit shall compile all the road safety recommendations in the Road Safety Audit Reports which
shall be part of the technical reports. The RSA report has to be disseminating in particular to the audited packages.
The details of Civil Work in aspect of road safety audit are mentioned in “Chapter 4.1 Detailed Design Preparation” combined with highway part for the Design Stage.
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Western I ndonesia National Roads I mprovement Project 31
5 FINANCIAL MANAGEMENT INFORMATION SYSTEMS
5.1 Draw Downs and Future Costs
Details of the disbursements already made from the loan are listed in the following sub section.
5.2 Disbursement
The total disbursement from the loan to the end of March 2014 was USD 4,966,535.92 equivalent to approximately 1.99 of the loan funds.
The total expenditure to date measured in the term of the World Bank commitment, not including the Special Account advance, is shown in Appendix C. The following
table summarizes the individual disbursements as calculated by CTC but retaining the total disbursement from Client Connection at the end of March 2014.
Category Description
Loan Restructuring
Amount US Totals
Disbursed to End March in
US Disbursed
1
Part 1 Betterment
and Capacity Expansion of
National Roads. 220,400,000.00
2,732,200.92 1.24
2
Part 2
Implementation Support
16,000,000.00 1,574,976.48
9.84
3
Part 3
Road Sector Institutional
Development 1,000,000.00
4
Part 4
Contingency for Disaster Risk
Response Unallocated
12,600,000.00 LN 8043 DA-A
659,358.52
Original Loan Amount
250,000,000.00 4,966,535.92
1.99
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5.3 Management Information System
5.3.1. General Overview The Management Information System tasks include the following below:
1 Information System
a. Develop and manage a database system to store soft copy documents into a file storage server.
b. Establish a Document Management System DMS to provide: •
Letter Database System, used to record all information of incoming and outgoing letter.
• Document Library System, used to record all information of hard copy documents
then store it into library shelves. c. Create and maintain a WINRIP official website.
d. Develop and update a Geographic Information System GIS of spatial and roads information that overlay into Google Maps.
e. Develop and manage a Project Progress Monitoring System PPMS, the web based application to monitoring physical progress.
f. Provide a Complaint Handling System CHS, used and support the ACAP activities
to accommodate complaints from the public via sms gateway, email and website.
2 Data Collection and Document Upload
a. Collecting data and updating list of data catalog every month. b. Uploading documents into a file storage server.
3 Technical and Computer Troubleshooting a. Setting up and manage cable network of local area network and internet connection.
b. Setting up and manage hardware problem of the computer, printer, copier and phone. c. Software installation and cleaning up of computer virus.
5.3.2. Database
Incoming and Outgoing Data
Administrator Saved
Stored
Inputted File Storage
Server Shelves
Database Application
Soft File Hard Copy
Data Information
Typical Workflow of Database Management
A typical workflow in management of incoming and outgoing data is divided into 3 types of data handling, below:
