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Y: Kepuasan Pelanggan
Correlations
Skor_total X46
Pearson Correlation .891
Sig. 2-tailed .000
N 30
X47 Pearson Correlation
.838 Sig. 2-tailed
.000 N
30 X48
Pearson Correlation .792
Sig. 2-tailed .000
N 30
X49 Pearson Correlation
.811 Sig. 2-tailed
.000 N
30 Skor_total
Pearson Correlation 1
Sig. 2-tailed N
30 . Correlation is significant at the 0.01 level 2-tailed.
. Correlation is significant at the 0.05 level 2-tailed.
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Lampiran 6
RELIABILITAS TRY OUT KUESIONER X1: Fokus Pada Pelanggan
RELIABILITY VARIABLES=X1 X2 X3 X4 X5 X6 X7 X8 SCALEALL VARIABLES ALL MODEL=ALPHA SUMMARY=TOTAL.
Reliability
[DataSet0]
Scale: ALL VARIABLES
Case Processing Summary
N Cases
Valid 30
100.0 Excluded
a
.0 Total
30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .800
8
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Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
X1 23.47
4.947 .552
.771 X2
23.33 4.851
.601 .764
X3 23.47
5.085 .483
.782 X4
23.50 4.603
.742 .740
X5 23.87
5.706 .284
.807 X6
23.67 5.195
.430 .790
X7 23.47
5.154 .450
.787 X8
23.53 5.016
.538 .774
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X2: Obsesi Terhadap Kualitas
RELIABILITY VARIABLES=X9 X10 X11 X12 X13 X14 X15 X16 X17 X18 X20 X21 X22 X23 X24 X26 X27 X28 X29 X30 X33 SCALEALL
VARIABLES ALL MODEL=ALPHA SUMMARY=TOTAL.
Reliability
[DataSet0]
Scale: ALL VARIABLES
Case Processing Summary
N Cases
Valid 30
100.0 Excluded
a
.0 Total
30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .930
21
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Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
X9 67.47
38.740 .615
.926 X10
67.47 38.533
.650 .926
X11 67.37
39.344 .511
.928 X12
67.53 38.120
.742 .924
X13 67.50
37.500 .730
.924 X14
67.30 39.114
.560 .927
X15 67.67
39.057 .671
.926 X16
67.53 38.740
.634 .926
X17 67.73
40.340 .492
.929 X18
67.73 40.340
.492 .929
X20 67.47
39.085 .557
.928 X21
67.47 38.602
.638 .926
X22 67.37
39.482 .488
.929 X23
67.53 38.809
.623 .926
X24 67.53
38.395 .694
.925 X26
67.47 39.223
.535 .928
X27 67.50
38.534 .658
.926 X28
67.63 38.654
.714 .925
X29 67.53
38.120 .742
.924 X30
67.53 39.361
.529 .928
X33 67.67
40.989 .305
.932
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X3: Kerjasama Tim Teamwork
RELIABILITY VARIABLES=X34 X35 X36 X37 X38 X39 SCALEALL VARIABLES ALL MODEL=ALPHA SUMMARY=TOTAL.
Reliability
[DataSet0]
Scale: ALL VARIABLES
Case Processing Summary
N Cases
Valid 30
100.0 Excluded
a
.0 Total
30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .771
6
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
X34 15.73
1.513 .565
.728 X35
15.83 1.592
.582 .718
X36 16.00
2.069 .378
.768 X37
15.90 1.748
.516 .736
X38 15.93
1.651 .719
.688 X39
15.93 1.926
.378 .768
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X4: Adanya Keterlibatan dan Pemberdayaan Karyawan
RELIABILITY VARIABLES=X40 X41 X42 X43 X44 X45 SCALEALL VARIABLES ALL MODEL=ALPHA SUMMARY=TOTAL.
Reliability
[DataSet0]
Scale: ALL VARIABLES
Case Processing Summary
N Cases
Valid 30
100.0 Excluded
a
.0 Total
30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .762
6
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
X40 17.20
2.855 .575
.710 X41
16.90 3.403
.162 .813
X42 16.80
2.717 .598
.701 X43
16.90 2.645
.644 .688
X44 17.07
3.030 .442
.743 X45
16.97 2.654
.654 .685
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Y: Kepuasan Pelanggan
Kategori