24 Kecerdasan
emosional merupakan
kemampuan untuk
memotivasi diri sendiri dan bertahan menghadapi frustasi, mengendalikan
dorongan hati,
tidak melebih-lebihkan
kesenangan, mengatur suasana hati dan menjaga agar tidak stress, tidak melumpuhkan kemampuan berpikir, berempati dan
berdoa. Based on the opinions can be concluded that emotional qoutient
is children psychological ability for themselves in motivating, controlling and withstanding frustration.
b. Basic Components of Emotional Quotient
According to Goleman 2005:403 there are five parameters of emotional quotient
namely “kesadaran diri, mengelola emosi diri, memanfaatkan emosi secara produktif, empati dan membina
hubungan ”. Five dimensions or components of emotional quotient
EQ according to Goleman in Ma r’at 2009:170-172 are as follows:
1 Identifying Emotion Identifying emotion is the ability to identify and feel the emotion
used to make decision and also the ability to understand the cause of feeling appeared so that be able to think realistic toward the
ability and self-confidence. Awareness helps someone to manage the feeling which is related to other people and also be able to
handle the negative attitude in one self. 2 Managing emotion
Managing emotion is the ability to control, manage and direct the emotion as well. Emotion control enables a person to hold turbulent
and dramatic emotion though unpleasantly. The ability of a person
25 in managing emotion used in order to control the emotion so that
will have positive impact to the performance of duties. 3 Using emotion productively
Using emotion productively means the ability in using desire to reach the goal, be initiative, act effectively, be focused on the duties
and also control own self in facing failure and frustration. This enables a person to reach success.
4 Empathy The ability in identifying others’ emotion is also called empathy.
Empathy means to feel what others feel, be able to understand their perspectives, cultivate relationship of mutual trust and align oneself
with variety of people. The characteristics of empathy Mustaqim, 2004:156 are as followed:
a To feel, that is the ability to see how the feelings of others. b Built on consciousness, the more we see our own emotions, the
more competent we are in reading emotions of others. c Sensitive to sign language, due to emotions are more often
expressed through sign language. d To take massage from the attitude of others.
e To control emotion, that is to realize that one self is empathizing so that will be insoluble.
26 5 Managing relationship
Managing relationship is the ability to control and handle emotion as well when have relationship with other people, wisely understand
the relationship among fellow human beings and also resolve the conflict in a relationship or society.
Meanwhile, according to Bar –On in Freeman 2014:15 – 16
stated: Emotional intelligence competencies using five factors are: a
Adaptability; Comprising reality – testing, flexibility, and
problem – solving. b Intrapersonal; Comprising self – regard,
emotional self – awarness, assertiveness, independence, self –
actualization. c Interpesonal; comprising empaty, social responsibility, and interpersonal relationship. d Stress
Management; comprising stress tolerance and impulse control. e General Mood; comprising optimism and happiness
.
Based on some opinions above can be concluded, emotional quotient has five components namely the ability in understanding the
feeling of oneself and others, the ability in motivating oneself, the ability in using emotion productively and the ability in managing
relationship with others.
c. The Importance of Emotional Quotient
