2015 Annual Report PT Tigaraksa Satria Tbk
COMPANY PROFILE
VISI
VISION
CORE COMPETENCIES
CORE COMPETENCIES “To Succeed And Excel as a Market-Driven Sales
Distribution Organization”
To Succeed artinya Perseroan harus bisa mencapai target pertumbuhan dan target inansial yang telah
ditetapkan agar kelangsungan hidup sustainability perusahaan dapat terjamin secara jangka panjang.
To Excel terkait dengan proses yang dilakukan untuk bisa Succeed; semua proses, proses bisnis maupun
proses penunjang, harus dieksekusi dengan prima sesuai standar yang telah ditetapkan, dan harus dengan
cara yang benar sesuai sistem prosedur yang berlaku. Proses kerja excellent dicirikan dengan rendahnya
tingkat penyimpangan dan kegagalan, sehingga output yang dihasilkan dapat memenuhi bahkan melebihi
harapan semua konsumen dari setiap proses.
Market-driven atau orientasi kepada pasar merupakan suatu keharusan di dalam lingkungan bisnis yang
semakin kompetitif. Perseroan harus benar-benar memahami ekspektasi pelanggan dan perkembangan
pasar di tiap bidang bisnis yang dijalaninya. Sebagai perusahaan berskala nasional, Perseroan harus mampu
memahami ekspektasi pelanggan dan perkembangan pasar di tiap-tiap segmen dan area yang dirambah:
“think nationally, act locally”.
A. KNOW YOUR CUSTOMER
Kemampuan untuk mengenal customer dan kebutuhannya serta berkomitmen untuk
menghasilkan produk dan pelayanan yang berkualitas guna memenuhi kebutuhan customer.
Ini berlaku baik untuk customer internal maupun eksternal.
B. RELATIONSHIP MANAGEMENT
Kemampuan untuk membangun kredibiltas diri melalui penumbuhan empati, kesediaan untuk
memberi dan menerima umpan balik, keterbukaan dalam berkomunikasi serta membina hubungan
baik dengan orang lain.
“To Succeed And Excel as a Market-Driven Sales Distribution Organization”
To Succeed means The Company must achieve its determined targets, the growth targets as well as the
inancial targets, in order to ensure the sustainability of the business in a long term.
To Excel relates to the execution of processes in order to Succeed; all processes, business processes as well
as supporting processes, must be excellently executed in accordance with the standard set, and must also
be executed in a right manner in accordance with the prevailing system procedure. The excellent process is
marked with low rate of deviation and poor quality, so that the output of the process meets or even exceeds
expectation of customers in every process.
Market-driven is a must for company in a highly competitive business environment. The Company
must really comprehend its customers expectation and rapid development of the market in every business it
is engaged. Because of its nationwide coverage, The Company must understand customers’ expectation
and market updates in each segment and in every area within the coverage: “think nationally, act locally”.
A. KNOW YOUR CUSTOMER
Competencies in knowing the customer and their needs, and committing to deliver quality products
and services in fulilling the customer needs. This applies to internal as well as external customers.
B. RELATIONSHIP MANAGEMENT
Competencies in building self-credibility through: growing empathy, willingness to give feedbacks,
open communication, and also developing connection with others.
Pondasi Organisasi
Foundation of Organization
PT Tigaraksa Satria Tbk Laporan Tahunan 2015
PROFIL PERUSAHAAN
NILAI ORGANISASI
ORGANIZATION VALUES
Berdasarkan hasil riset yang dilakukan oleh sebuah konsultan internasional di tahun 2009 berhasil digali 3
tiga nilai yang dimiliki oleh Perseroan, yaitu:
1. Integrity, to ensure we deliver our promise 2. Independent, to ensure unbiased treatment