2015 Annual Report PT Tigaraksa Satria Tbk
COMPANY PROFILE
Layanan pengisian ulang gas rumah tangga serta penjualan dan distribusi produk peralatan dapur dilakukan oleh PT.
Blue Gas Indonesia BGI, yang merupakan anak perusahaan Perseroan. BGI berdiri pada tahun 1990 dan pada mulanya
adalah sebuah perusahaan PMA dalam bentuk joint venture antara ADG France dan PT. Tigaraksa Holding. Pada tahun
2000 kepemilikan saham ADG France di BGI, yang merupakan pemilik 55 saham di BGI, diakuisisi oleh Perseroan dan
kemudian BGI berubah bentuk menjadi perusahaan PMDN. Pada saat ini kepemilikan saham Perseroan di BGI sudah
mencapai 75.
Pengisian ulang gas rumah tangga dilakukan melalui reilling
center yang berlokasi di Jakarta dan Gresik. Tabung gas isi ulang ini bisa diperoleh para konsumen pelanggan melalui agen-
agen penjualan atau para distributor setempat yang tersebar di kota-kota besar di pulau Jawa.
Pada awalnya, produk peralatan dapur yang dijual dan didistribusikan oleh BGI hanyalah kompor gas dengan merk
”Kompre” dan ”Korina” yang dijual secara paket berikut tabung gas yang telah diisi. BGI kemudian mengembangkan produk
peralatan dapur bertenaga listrik dengan menggunakan merk ”Vienta”, a.l.: smart cooker, blender, juicer, pressure cooker, double
pan dan food processor. Produk terbaru yang dikembangkan oleh Unit Usaha BGI adalah water-heater gas. Penjualan dan
distribusi produk-produk ini dilakukan melalui sistem direct selling.
The gas reilling services for household and sales distribution of kitchen appliances are carried out by PT. Blue Gas Indonesia
BGI, the subsidiary of The Company. PT. Blue Gas Indonesia was established in 1990 as a PMA Joint Venture company
between ADG France and PT. Tigaraksa Holding. In the year 2000 the entire shares of ADG France or 55 of the total
shares issued by BGI was acquired by The Company, which then transform BGI to become a PMDN company. At this
moment the shares ownership of The Company in BGI has already increased up to 75.
Gas reilling service for household is handled through 2 reilling centers located in Jakarta and Gresik. The gas reilled cylinders
can be obtained by end-users through many selling agents or local distributors widespread in several big cities of Java Island.
At the beginning, the kitchen appliances products sold and distributed by BGI are only “Kompre” and “Korina” brand of gas
stoves which are sold in one package with gas reilled cylinder. BGI then developed newly owned brand “Vienta” for many
other electric kitchen appliances products, i.e.: smart cooker, blender, juicer, pressure cooker pan and food processor.
The latest product developed by BGI is gas water-heater. The products are sold and distributed through a direct selling
system.
3. PENGISIAN ULANG GAS KEBUTUHAN RUMAH TANGGA DAN PENJUALAN DISTRIBUSI PRODUK PERALATAN DAPUR
GAS REFILLING SERVICE FOR HOUSEHOLDS AND SALES DISTRIBUTION OF KITCHEN APPLIANCE
PT Tigaraksa Satria Tbk Laporan Tahunan 2015
PROFIL PERUSAHAAN
Layanan produksi dan pengemasan susu bubuk dilakukan oleh Unit Usaha
Manufacturing Services MS. Unit Usaha ini mulai beroperasi sejak tahun 2006 dengan memanfaatkan fasilitas
produksi yang dimiliki Perseroan di Sleman - Yogyakarta. Fasilitas produksi unit usaha ini sudah menggunakan mesin-mesin dan
peralatan laboratorium modern yang memenuhi syarat Good Manufacturing Practice GMP dan telah mendapatkan sertiikat
ISO 9001, ISO 17025, ISO 22000, CPPOB serta sertiikat halal dari Majelis Ulama Indonesia MUI. Pada saat ini kapasitas
produksi yang tersedia adalah 11.000 ton per tahun.
Konsumen dari Unit Usaha MS adalah para prinsipal pemegang merk produk yang mempercayakan pengolahan produknya di
pabrik milik Perseroan. Daftar prinsipal dan merek produk yang diproduksi Unit Usaha MS dapat dilihat pada tabel di bawah ini:
The production packing service of powdered milk is carried out by Manufacturing Services Business Unit MS. MS was
established in 2006 by utilizing the production facility built and owned by The Company located in Sleman - Jogjakarta.
The production facility is equipped with modern machineries and laboratory qualiied for Good Manufacturing Practice
GMP, and also has already obtained certiicates of ISO 9001, ISO 17025, ISO 22000, CPPOB, and Halal certiicates from
Indonesian Council of Ulemas MUI. At this moment, the available production capacity is 11,000 ton per year.
Customers of the MS Business Unit are the principals, the brand owner of the products, who trusts the manufacturing
of their products at the factory. List of principals and products manufactured by MS Business Unit are as stated in the below
table:
4. PRODUKSI DAN PENGEMASAN SUSU BUBUK PRODUCTION
PACKING OF POWDERED MILK
PRINSIPAL PRINCIPAL
PRODUK PRODUCTS
PT. Sarihusada Generasi Mahardhika Lactamil
PT. Fonterra Brand Indonesia Anlene, Anmum, Bonetto
PT. Soho Industri Pharmasi Susu Curcuma Plus, Dianeral
PT. Djembatan Dua Produgen, Chocomax
2015 Annual Report PT Tigaraksa Satria Tbk
COMPANY PROFILE
2015 Annual Report PT Tigaraksa Satria Tbk
COMPANY PROFILE
PT Tigaraksa Satria Tbk Laporan Tahunan 2015
PROFIL PERUSAHAAN
DIRECTOR
Eddy Sutisna
DIRECTOR
Adhi B. Supit
DIRECTOR
Budy Purnawanto
Dwisesanti S Wibowo
HEAD OF BP 1 - PRINCIPAL
RETENTION
HEAD OF BP 2 - SERVING
OUTLET SH Tresno Lianto
HEAD OF BP 2 - SERVING OUTLET
COMBINED Djoni B.
Widjanarko
HEAD OF BP 4 - END USER
SATISFACTION M. Budi Susila
HEAD OF BP 3 - SERVICE LEVEL
David Chandra Heri Gunawan
HEAD OF SP 2 - INFORMATION
TECHNOLOGY
Leo Budiman HEAD OF SP 3 -
INFORMATION SYSTEM
Rini Nur Aini HEAD OF SP 1 –
HR MANAGEMENT
Benny A. Wijaya BUSINESS
DEVELOPMENT
Catur Margono BUILDING
GENERAL AFFAIR
Niken H.C LEGAL
CORP. AFFAIRS Darmadi
HEAD OF MANUFACTURING
SERVICE PRESIDENT DIRECTOR
Lianne Widjaja
Syahrizal Sabir HEAD OF SP 5 -
FINANCE Kusno Suhayat
HEAD OF SP 4 - ACCOUNTING
Umi Marzukoh HEAD OF
EDUCATIONAL PRODUCTS
Nelly HEAD OF
INTERNAL AUDIT
PT Tigaraksa Satria Tbk Laporan Tahunan 2015
PROFIL PERUSAHAAN
Struktur Organisasi
Organizational Structure
2015 Annual Report PT Tigaraksa Satria Tbk
COMPANY PROFILE
VISI
VISION
CORE COMPETENCIES
CORE COMPETENCIES “To Succeed And Excel as a Market-Driven Sales
Distribution Organization”
To Succeed artinya Perseroan harus bisa mencapai target pertumbuhan dan target inansial yang telah
ditetapkan agar kelangsungan hidup sustainability perusahaan dapat terjamin secara jangka panjang.
To Excel terkait dengan proses yang dilakukan untuk bisa Succeed; semua proses, proses bisnis maupun
proses penunjang, harus dieksekusi dengan prima sesuai standar yang telah ditetapkan, dan harus dengan
cara yang benar sesuai sistem prosedur yang berlaku. Proses kerja excellent dicirikan dengan rendahnya
tingkat penyimpangan dan kegagalan, sehingga output yang dihasilkan dapat memenuhi bahkan melebihi
harapan semua konsumen dari setiap proses.
Market-driven atau orientasi kepada pasar merupakan suatu keharusan di dalam lingkungan bisnis yang
semakin kompetitif. Perseroan harus benar-benar memahami ekspektasi pelanggan dan perkembangan
pasar di tiap bidang bisnis yang dijalaninya. Sebagai perusahaan berskala nasional, Perseroan harus mampu
memahami ekspektasi pelanggan dan perkembangan pasar di tiap-tiap segmen dan area yang dirambah:
“think nationally, act locally”.
A. KNOW YOUR CUSTOMER
Kemampuan untuk mengenal customer dan kebutuhannya serta berkomitmen untuk
menghasilkan produk dan pelayanan yang berkualitas guna memenuhi kebutuhan customer.
Ini berlaku baik untuk customer internal maupun eksternal.
B. RELATIONSHIP MANAGEMENT
Kemampuan untuk membangun kredibiltas diri melalui penumbuhan empati, kesediaan untuk
memberi dan menerima umpan balik, keterbukaan dalam berkomunikasi serta membina hubungan
baik dengan orang lain.
“To Succeed And Excel as a Market-Driven Sales Distribution Organization”
To Succeed means The Company must achieve its determined targets, the growth targets as well as the
inancial targets, in order to ensure the sustainability of the business in a long term.
To Excel relates to the execution of processes in order to Succeed; all processes, business processes as well
as supporting processes, must be excellently executed in accordance with the standard set, and must also
be executed in a right manner in accordance with the prevailing system procedure. The excellent process is
marked with low rate of deviation and poor quality, so that the output of the process meets or even exceeds
expectation of customers in every process.
Market-driven is a must for company in a highly competitive business environment. The Company
must really comprehend its customers expectation and rapid development of the market in every business it
is engaged. Because of its nationwide coverage, The Company must understand customers’ expectation
and market updates in each segment and in every area within the coverage: “think nationally, act locally”.
A. KNOW YOUR CUSTOMER
Competencies in knowing the customer and their needs, and committing to deliver quality products
and services in fulilling the customer needs. This applies to internal as well as external customers.
B. RELATIONSHIP MANAGEMENT
Competencies in building self-credibility through: growing empathy, willingness to give feedbacks,
open communication, and also developing connection with others.
Pondasi Organisasi
Foundation of Organization
PT Tigaraksa Satria Tbk Laporan Tahunan 2015
PROFIL PERUSAHAAN
NILAI ORGANISASI
ORGANIZATION VALUES
Berdasarkan hasil riset yang dilakukan oleh sebuah konsultan internasional di tahun 2009 berhasil digali 3
tiga nilai yang dimiliki oleh Perseroan, yaitu:
1. Integrity, to ensure we deliver our promise 2. Independent, to ensure unbiased treatment
3. Innovation, to ensure we always stay current and