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Western I ndonesia National Roads I mprovement Project 49
implementation and where required act pro-active in resolving issues when such a matter arises. The Community Development Specialist has a major role in monitoring
performance and assists PMU in the set-up and follow-through of the Complaints Handling Unit CHU for the ACAP related incidents
Enhanced Disclosure Provisions and Transparency, Ministry of Public Work MPW will
provide necessary information in the Project Implementation Plan PIP, Project Management manual PMM on their website, and in the bidding documents, such as
contact point for complaint mail and e-mail address, phone, fax, text message. The contact will also include the Bank’s Fraud and Corruption Hotline. MPW will hold Annual
Accountability Meetings to enhance accountability and project information sharing with civil society. The PMM will provide guidelines on disclosure of information related to the
project. MPW official website will display critical information on WINRIP to enhance both internal and external monitoring of the project
6.4.2 Community Representative Observers CRO
The Anti-Corruption Action Plan ACAP activities on Community Representative Observers CROs, was adjusted and supported the progress of procurement activities.
During May 2014 there was no activity of the Community Representative Observers CROs, as during this month there was no procurement activities.
The activities of Community Representative Observers CROs from January 2013 until May 2014, are shown in Appendix H1.
6.4.3 Third Party Monitoring TPM
Interview of TPM candidates for the four 4 AWP-1 packages and evaluation of their proposal has been done during March 2014. The following are to be satisfied in order for the
TPM candidates to be officially involved in conducting monitoring activities: ‘
Delivery of preparatory training for selected TPM teams; Assist the Officer in Charge of PMU to prepare the Approval letter of the TPM teams;
Provision Decree of the Director of Planning of DGH concerning the formation of Third
Party Monitoring for four packages of AWP-1 WINRIP; Providing the Letter of Employment Agreement Memorandum of Understanding
between the TPM candidates with CTC WINRIP on behalf of PMU WINRIP. The delivery of preparatory training for selected TPM teams activity could not be done until
May 2014, due to the lack of fund for the ACAP activities on CTC WINRIP original contract. CTC has prepared cost estimate of funds for this activity to be included in the proposed
Amendment No.2 of CTC’s contract.
The Approval letter of the TPM teams by the Officer in Charge of PMU has been prepared, and will be signed when preparatory training has been carried out.
Likewise, the establishment of the Decree of the Director of Planning, DGH concerning the
Monthly Progress Report May 2014
Western I ndonesia National Roads I mprovement Project 50
formation of TPM teams for four packages of AWP-1 WINRIP, and providing the Letter of Employment Agreement Memorandum of Understanding between the TPM teams with
CTC WINRIP on behalf of PMU WINRIP have been drafted.
The Progress of Third Party Monitoring TPM Activities from April 2013 up to May 2014 and the works plan are shown in Appendix H2.
6.4.4 Complaint Handling System CHS
The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS and integrated to website of
WINRIP http:www.winrip-ibrd.com.
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Clarification and Analysis.
•
Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on
the web site of WINRIP and provided ACAP inputting data in the web site has been finished at the end of February 2014, and ready to be operated.
However these applications still continue to be refined by considering input from various parties. One of the efforts in order to improve the CHS application is to hold meetings with
the World Bank on 30 April 2014, to discuss and receive the input from them.
Some conclusions from the meeting were that the disclosure of information widely to public, so that they can easily provide feedback to the elements involved in project management,
and It is expected that the public can easily give feedback, information, grievance or complaints about the implementation of the project. Some complaints submitted outside the
WINRIP system such as through articles or reader letters of the newspaper, the results of audits, complaints to the legislature DPR DPRD, Ministry of Public Works regional Public
Works agencies , other government agencies, need to be tracked proactively.
For maximum extent as possible utilizing the resources websites that have been available on the Ministry Public Works such as http:www.pu.go.id, Integrated Project Monitoring
System Sistem Pemantauan Proyek Terpadu SiPP http:103.12.84.51sippterpadu, the Presidential Work Unit for Supervision and Control of Development Unit Kerja Presiden
Bidang Pengawasan dan Pengendalian Pembangunan UKP4 http:www.ukp.go.id.
For such purposes above, the CTC Assistant Team Leader, Community Development Team, and Information Management Team has held a meeting with the Sub-Directorate of
Information and Communication, Directorate of Planning on 14 May 2014.
The conclusion of this meeting is that the SiPP website can only show suggestions and complaints of all the projects in the Ministry of Public Works, but could not show the specific
