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Western I ndonesia National Roads I mprovement Project 50
formation of TPM teams for four packages of AWP-1 WINRIP, and providing the Letter of Employment Agreement Memorandum of Understanding between the TPM teams with
CTC WINRIP on behalf of PMU WINRIP have been drafted.
The Progress of Third Party Monitoring TPM Activities from April 2013 up to May 2014 and the works plan are shown in Appendix H2.
6.4.4 Complaint Handling System CHS
The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS and integrated to website of
WINRIP http:www.winrip-ibrd.com.
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Clarification and Analysis.
•
Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on
the web site of WINRIP and provided ACAP inputting data in the web site has been finished at the end of February 2014, and ready to be operated.
However these applications still continue to be refined by considering input from various parties. One of the efforts in order to improve the CHS application is to hold meetings with
the World Bank on 30 April 2014, to discuss and receive the input from them.
Some conclusions from the meeting were that the disclosure of information widely to public, so that they can easily provide feedback to the elements involved in project management,
and It is expected that the public can easily give feedback, information, grievance or complaints about the implementation of the project. Some complaints submitted outside the
WINRIP system such as through articles or reader letters of the newspaper, the results of audits, complaints to the legislature DPR DPRD, Ministry of Public Works regional Public
Works agencies , other government agencies, need to be tracked proactively.
For maximum extent as possible utilizing the resources websites that have been available on the Ministry Public Works such as http:www.pu.go.id, Integrated Project Monitoring
System Sistem Pemantauan Proyek Terpadu SiPP http:103.12.84.51sippterpadu, the Presidential Work Unit for Supervision and Control of Development Unit Kerja Presiden
Bidang Pengawasan dan Pengendalian Pembangunan UKP4 http:www.ukp.go.id.
For such purposes above, the CTC Assistant Team Leader, Community Development Team, and Information Management Team has held a meeting with the Sub-Directorate of
Information and Communication, Directorate of Planning on 14 May 2014.
The conclusion of this meeting is that the SiPP website can only show suggestions and complaints of all the projects in the Ministry of Public Works, but could not show the specific
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Western I ndonesia National Roads I mprovement Project 51
suggestions and complaints for the WINRIP. The Information Management Specialist should be continued discussion with the Sub-Directorate of Information and Communication,
Directorate of Planning for find the linking of CTC WINRIP website and the SiPP website.
The CHS Activities are shown in Appendix H3.
6.4.5. Publication Disclosures
Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some
components of publication and disclosures are as follows: a announcing the information about the project through newspapers, and dissemination of leaflets, b installation of the
project information boards, c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially
applications to the authorities, and e the provision of information in the website which can be accessed via the internet.
Information provision dissemination about the Public Disclosures and Transparencies will be done in line with the preparatory training of TPM and other regular training like : Project
Management Manual PMM, Procurement Training, Interim Financial Report IFR and other relevant trainings. Another way is to inputting the informationdata or to upload the
articles into the website of WINRIP.
The public disclosures and transparencies information activities shall be started on the preparatory training on TPM in early June 2014
.
The Works Plan Activities for Publication Disclosure is shown in Appendix H4.
6.4.6. Problem and Solutions
The problem is there is no budget in CTC WINRIP contract for implementation the Anti- Corruption Action Plan ACAP component, so there is uncertainty on the future activities of
ACAP.
The solution is to propose the additional financing on the implementation of the Anti- Corruption Action Plan ACAP components in Amendment 2 of CTC Contract.
6.4.7. Action Plan for Next Months
The Activities plan for future months May – June of 2014, in order of priority are as follows: 1. Continue to improve the CHS in coordination with Sub Directorate of Information and
Communication, Directorate of Planning DGH on the subject Integrated Project Monitoring System Sistem Pemantauan Proyek Terpadu SiPP, including completion
process of suggestions and complaints from the public.
2. Carry out the preparatory training to the elected TPM, which will be followed also by the related project implementer components PIU, PPK, Supervision Consultant DSC, and
Contractor scheduled on early June 2014. 3. Provision Decree of the Director of Planning, Directorate General of Highways
concerning Establishment of Third Party Monitoring for four 4 packages of AWP-1
