of bureaucracy which is quite time consuming as requested signature and stamp of the head of the relevant office. Not to mention if the agency refuses to accept
complaint with reasons not of their authority. Thus, the completion of the report became increasingly longer. In addition to saving time, the government can also
be cost-effective. The government could save in terms of operational costs such as transportation costs and the cost of eating in order to deliver a letter to the
reporting agency or agencies. The second in terms of society. LAPOR certainly reduces the time and expense that people spend in delivering the complaint.
People no longer need to set aside their time and energy to come directly into government offices. Then, the transportation costs can also be eliminated.
In managing LAPOR officers must be alert for 24 hours to receive complaints and conduct distribution to all relevant SKPD. Incentives for admin
LAPOR so far has been good. In addition to the given honor each month, the administrators also received prize plaque or plaque as Best Admin. So, these
things can certainly spur them to work harder and swiftly in response to the report.
In the management report, LAPOR use the system admin, so that the number of employees required is just a little bit, which is numbered 10 people.
For admin themselves, they have no benchmark in the amount of handling of the report. The system is who quickly he can. They also while racing because there
are statistical admin. The statistics show the number of reports that are managed by each admin. All administrators have each computer, and they manage all
channels of the 3 channels available, there are SMS, website, and mobile applications.
Additionally, LAPOR also improves the performance of the government in response to public complaints. This is because the community and Ridwan Kamil
able to directly monitor incoming complaints. So that SKPD or agencies also feel the responsibility and the fear is greater.
d. Collaboration
The Government of Bandung so far no cooperation with the private sector for LAPOR. This is because the program is no need for the private sector. In
addition, the government also wants to show the public that they are capable and self-sufficient in managing the aspirations of the people, so the presence of
private not needed so far. Collaboration happens in LAPOR contained in Bandung City Government interdepartmental relationships and community. In the
management report, the Management Team LAPOR interact with all SKPD and agencies, district, and village heads as the city of Bandung. Moreover, the
greatest collaboration was with the public. Because LAPOR intended for the public to make it easier to denounce the report as well as jointly monitor the
construction and public services in the city of Bandung. The Government is still continuing to hold socialization either in direct encounters with the public as well
as through other media such as radio, television, and social media. It is expected that more and more people are familiar with LAPOR and the benefits can be felt
by the citizens of Bandung. In addition, the Bandung municipal government is also actively disseminate LAPOR via twitter.
On 11th November 2015 Bandung municipal government jointly RANCANG Rabu Berbincang along LAPOR in Jakarta. In a conversation on
twitter, Bandung municipal government much describes the development of LAPOR as well as the current state of the city of Bandung. Among them is
discussed on priority programs carried Bandung city administration together with the Mayor, the Thematic Park, Fun Days, Biopori Million Movement, Transparent
Local Budget Management, Action Prevention and Combating Corruption and Transparency Public Info. Then, the Bandung municipal government saw public
participation is very helpful in supporting the program Ridwan Kamil through 3 pillars of development, namely innovation, collaboration, and Decentralization.
Utilization LAPOR in support of programs in Bandung municipal government made public an active role in building the city of Bandung as well as performance
benchmarks on education. At the briefing also show the statistics that the public interest in reporting
fairly active. Until 11 November 2015 the number of reports received as many as 9803. In addition, the verification rate reached 3.67 weekday report. Number of
follow-up reports completed by 8406 and the average reporting rate of follow-up reports around 7.91 working days. Bandung City Government also explained that
the implementation of reward and punishment in the public service and complaint management in Bandung municipal government. The reward is a tribute to SKPD
an active role in following up on any public complaints. While punishment will give red report cards for SKPD that less responsive in following up on any public
complaints. Bandung municipal government also added that the public report data is very useful as a material for improved performance, decision-making and
improved public services. Bandung municipal government also hopes that
