Trigger
Aktor ingin keluar dari sistem
Typical Course of Event
Actor Action System Response
1. Klik tombol logout.
2. Menampilkan
halaman login
.
Alternate Courses
- Conclusion
Aktor berhasil keluar dari sistem aplikasi.
Post Condition
Keluar dari sistem.
Tabel 4.8
Narasi Use case Open Ticket Request Configuration
Item Use case Name
Open Ticket Request Configuration items
Use case ID
3
Actor Staf
Description
Proses entry data ticket request configuration item
Precondition
Aktor melakukan login ke sistem.
Trigger Aktor mengakses menu configuration management
Typical Course of Event
Actor Action System Response
1.
Memilih menu
open ticket configuration
2.
Menampilkan tombol
open ticket request .
3.
Memilih ‘open ticket “
4. Menyimpan
isi form
input data ticket request
CI
5.
Mengisi data
ticket request
CI
6.
Klik “submit”
7.
Menyimpan data ticket CI.
Alternate Courses
6a. Aktor memilih tombol reset
Conclusion Aktor berhasil mengimput data ticket request untuk
configuration item .
Post Condition
Menampilkan data ticket request CI.
Tabel 4.9 Narasi Use case Open Ticket Request for Change RFC
Use case Name
Open Ticket Request for Change RFC
Use case ID
4
Actor Staf
Description
Proses entry data ticket request for change RFC
Precondition
Aktor melakukan login ke sistem.
Trigger Aktor mengakses menu change control
Typical Course of Event
Actor Action System Response
1.
Memilih menu change control
2.
Menampilkan tombol
open ticket change
3.
Memilih open ticket
4.
Menampilkan isi form data
ticket request
change RFC
5.
Mengisi data
ticket reqeuest
for change
RFC
6.
Memilih ‘submit“
7.
Menyimpan data ticket request
for change
RFC
Alternate Courses
6a.
Aktor memilih tombol reset
Conclusion
Aktor berhasil mengimput data ticket request change RFC.
Post Condition
Menampilakan all data ticket request change RFC
Tabel 4.10 Narasi Use Case Open Ticket Incident
Use case Name Open Ticket Incident
Use case ID 5
Actor
Staf
Description
Proses entry data ticket incident
Precondition Aktor melakukan login ke sistem.
Trigger Aktor mengakses menu problem incident
Typical Course of Event
Actor Action System Response
1. Memilih menu problem
incident 2.
Menampilkan tombol
open ticket incident
3. M
emilih tombol “open ticket incident
”
4. Menampilkan form input
data ticket incident
5. Meng-input data ticket
incident
6.
Klik “submit”
7.
Menyimpan data ticket incident
Alternate Courses
6a. Aktor memlih tombol reset
Conclusion
Aktor mengimput data ticket incident
Post Condition
Menampilkan all data ticket incident
Tabel 4.11 Narasi Use Case View All Problem Support
Use case Name View
All Problem Support
Use case ID
6
Actor
Staf, manager, admin
Description
Proses menampilkan informasi support dukungan apabila menghadapi suatu permasalahan yang bersifat teknis
Precondition Aktor melakukan login ke sistem.
Trigger
Aktor memilih menu “problem incident”
Typical Course of Event
Actor Action System Response
1. Memili
h menu “all problem support”
2. Menampilkan
data informasi
support problem
3. Memilih detail informasi
support 4.
Menampilkan detail data informasi support.
Alternate Courses
-
Conclusion Aktor berhasil menampilkan informasi support dukungan
problem.
Post Condition
-
Tabel 4.12 Narasi Use Case View All Configuration items
Use case Name
Use case View All Configuration items
Use case ID
7
Actor manager, staf, admin
Description Use case
ini menggambarkan proses view informasi terkait semua data configuration items.
Precondition
Membuka halaman website
Trigger
Aktor mengakses halaman login
Typical Course of Event
Actor Action System Response
1.
Mengakses menu
“configuration management”
2.
Memilih tombol “all configuration
management “
3. Menampilkan
informasi semua
configuration management
.
4. Memilih
data yang
dinginkan
5. Menampilkan data detail
CI
Alternate Courses
-
