17. Perubahan nilai wajar aset program untuk program pasca kerja

507 507 Laporan Tahunan 2014

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The Asian Banker The Asian Banker Strongest Banks 2014 • Bank Terkuat di Indonesia 2014 36. Koran Tempo Indonesia Banking School Indonesia Banking Award 2014 • Bank Konvensional Terbaik dengan Besaran Kegiatan Usaha Lebih dari 30 triliun rupiah BUKU - IV: peringkat II • The Best Bank in Digital Services: peringkat III 37. PT Rintis Sejahtera EFT Switching PRIMA • Acquiring Bank With The Highest Transaction 2014 - Private Bank Category Majalah Asiamoney Asiamoney Summer Awards Dinner - Cash Management Poll 2014 • Jahja Setiaatmadja - Most Impressive Executive 2014 • Indonesia’s Large Cap Corporate of the Year 2014 • Indonesia’s Best Local Currency Cash Management Services • Indonesia’s 3rd Best Local Cash Management Bank in Medium Large Size of Annual Turnover • Indonesia’s 3rd Best Overall Domestic Cash Management Services for Small Size of Annual Sales Turnover • Indonesia’s 3rd Best Overall Cross-Border Cash Management Services for Small Medium Size of Annual Sales Turnover 38. Carre Center for Customer Satisfaction and Loyalty Carre CCSL The 10 th National Customer Service Championship Award 1. Grand Champion peringkat 1 2. Juara 1 Manager 3. Juara 1 Relationship Service 4. Juara 1 Service Speech 5. Juara 2 Manager 6. Juara 2 Supervisor 7. Juara 2 Team Leader Contact Center 8. Juara 2 Frontliner Contact Center 9. Juara 2 Frontliner Walk In Center 10. Juara 2 Relationship Service 11. Juara 2 Service Speech 12. Juara 2 Service Uniform Design 13. Juara 2 CS Cheers 14. Juara 3 Team Leader Contact Center 15. Juara 3 Frontliner Contact Center 16. Juara 3 Relationship Service 17. Juara 3 Service Speech 18. Juara 3 Service Uniform Design 19. The Most Influential Manager 20. The Most Attentive Manager 21. The Most Attentive Supervisor 22. The Most Punctual Supervisor 23. The Most Attentive Team Leader 24. The Most Enthusiastic Team Leader 25. The Most Attentive Frontliner 26. The Most Passionate Frontliner 27. The Most Valuable Frontliner 28. The Most Dependable Relationship Service 29. The Most Charming Relationship Service 30. The Most Convincing Relationship Service 508 508 PT Bank Central Asia Tbk 39. Marketeers MarkPlus Insight Indonesia’s Most Favorite Netizen Brand 2014 Brand Paling Favorit bagi Netizen untuk kategori: • Tabungan • Internet Banking 44. CFO Innovation Asia CFO Innovation Awards 2014 The Best Indonesian Bank Provider of Cash Management Services Otoritas Jasa Keuangan Capital Market Awards 2014 Penerima Nominasi Emiten Saham Terbaik - Kapitalisasi Pasar di Atas Rp10 triliun

40. 42.

Majalah MARKETING Digital Marketing Frontier MediaWave Social Media Award 2014 Raih Share of Voice Social Media Terbaik kategori: • Kartu Kredit, peringkat 1 • Tabungan, peringkat 1 • Kredit Pemilikan Rumah KPR, peringkat 1 Digital Marketing DM Award 2014 The Best Digital Product kategori: • ATM, peringkat 1 • Internet Banking, peringkat 1 • SMS Banking, peringkat 1 • E-Wallet, peringkat 1 The Best Website untuk kategori Perbankan 45. The Contact Center World Contact Center World 2014 6 Medali Emas: • The Best Mega Contact Center • The Best Self Service Technology • The Best Project Manager • The Best Sales Manager • The Best Supervisor • The Best Quality Auditor 3 Medali Perak: • The Best Go Green Contact Center • The Best Operational Manager • The Best WFM Professional 3 Medali Perunggu: • The Best in Customer Service • The Best Social Media • The Best Customer Service Professional 41. Majalah MIX Indonesia PR of The Year 2014 • Presiden Direktur BCA, Jahja Setiaatmadja sebagai Spoke Person of The Year 2014 • Divisi Sekretariat Perusahaan sebagai Indonesia Best Corporate Secretary Team 43. REKOR MURI BCA dianugerahi dalam rangka menumbuhkan 55.000 pohon mangrove di kawasan hutan mangrove Tol Sedyatmo, DKI Jakarta Penghargaan