THE COMPANYS RELATIONSHIP WITH EMPLOYEES

1 80 80

C. THE COMPANYS RELATIONSHIP WITH THE GOVERNMENT

1. Comply with the prevailing legislation. 2. Fostering healthy relationships and good communication with the Central Government agencies or local governments. 3. Avoid any practice of Corruption, Collusion and Nepotism CCN in dealing with the Government.

D. THE COMPANYS RELATIONSHIP WITH CREDITORS

1. Fulfill the rights and obligations in accordance with the agreement between the Company and Creditors. 2. Select a Creditor that has good credibility and capability which can be accounted for. 3. Provide accurate and clear information to the Creditor.

E. THE COMPANY RELATIONSHIP WITH SUPPLIERS OF GOODS SERVICES

1. Specify the procedure that is in accordance with the General principles of procurement of goodsservices, which are efficient, effective, competitive, transparent, fair and reasonable, and accountable. 149 2. Upholds the prevailing legislation in dealing with Insan SUCOFINDO, goodsservices providers and SUCOFINDO as a Company.

F. THE COMPANYS RELATIONSHIP WITH CUSTOMERSCLIENTS

1. Provide the best service and satisfaction for customersclients using the principles of timely, good quality, and quick response. 2. Commit to fulfill agreed contracts in the efforts of increasing customer satisfaction. 3. Develop a quality service in accordance with customer expectations and establish long-term mutual beneficial relatinship. 149 Regulation of the State Minister of SOE No. PER-15MBU2012 Article 2 1 C HA P T E R I IN T R O D U C T IO N C HA P T E R I I T H E PR IN C IPL ES O F G O O D C O R PO R A T E G O VER N A N C E C HA P T E R I I I T H E C O MP A N Y O R G A N S C HA P T E R I V T H E C O MP A N Y’ S PR IN C IP A L PO L IC Y C HA P T E R V I MA N A G EMEN T O F R EL A T IO N - SH IP W IT H ST A K EH O L D ER S C HA P T E R V I I IMPL EMEN T A T IO N O F G U ID EL IN ES C HA P T E R V I I I C L O SI N G C HA P T E R V MA N A G EMEN T O F SU B SI D IA R IES 81

G. THE COMPANYS RELATIONSHIP WITH THE COMMUNITY

1. Implement Corporate Social Responsibility CSR program and development program for trained partners and the environment in accordance with the prevailing regulations. 2. Respect the values, norms and culture of the community around the Company environment and create the harmonious relationships with the local community

H. THE COMPANYS RELATIONSHIP WITH COMPETITORS

1. Consider competitors as the Companys encouragement in order to always provide the best for the Company’s customers and interested parties. 2. Comply with the ethical code and supports the principles of a fair business competition in accordance with the legislation. 3. Maintain open markets for trade and investment.

4. Respect the copyrights and the intellectual property copyright.

I. THE COMPANYS RELATIONSHIP WITH PARTNERS

1. Select partners by emphasizing on the principle of benefits and provide the best possible synergies on the Company and be free of Corruption, Collusion and Nepotism. 2. Avoid any cooperation with partners who conduct business practices not in accordance with the prevailing legislation. 3. Maintain good, equal, transparent and mutual beneficial relatioinship. 4. Ensure that the partner has complied with the Company policy related to relationship between the Company and the partner.