GENERAL POLICY THE APPOINTMENT AND DISMISSAL OF THE MANAGEMENT OF SUBSIDIARIES EQUAL TREATMENT TO SHAREHOLDERS

1 78 2. Shareholders of subsidiary companies that have shares with the same classification should be treated at par equitable without any exception. 3. Each shareholders of the subsidiary companies have the right to vote in accordance with the classification and number of shares owned. The commitment of PT SUCOFINDO PERSERO towards the Subsidiary company, as follows: 1. Develops cooperation to achieve synergies in every business activities and social events. 2. Prioritizes the product quality according to the quality standard. 3. Increases positive image and good cooperation with business partners and subsidiaries. 4. Supports and implements the Government programs, and legislation particularly that is related to the Companys business. 5. Provides assistance on competent and professional human resources required by the subsidiary companies. 1 C HA P T E R I IN T R O D U C T IO N C HA P T E R I I T H E PR IN C IPL ES O F G O O D C O R PO R A T E G O VER N A N C E C HA P T E R I I I T H E C O MP A N Y O R G A N S C HA P T E R I V T H E C O MP A N Y’ S PR IN C IP A L PO L IC Y C HA P T E R V I MA N A G EMEN T O F R EL A T IO N - SH IP W IT H ST A K EH O L D ER S C HA P T E R V I I IMPL EMEN T A T IO N O F G U ID EL IN ES C HA P T E R V I I I C L O SI N G C HA P T E R V MA N A G EMEN T O F SU B SI D IA R IES 79

CHAPTER VI MANAGEMENT OF RELATIONSHIP WITH STAKEHOLDERS

PT SUCOFINDO PERSERO respects the rights of all stakeholders based on the prevailing legislation and or the agreement made between PT SUCOFINDO PERSERO and Employees, Customers, Suppliers, Creditors as well as Communities and its surrounding environment. A. THE COMPANYS RELATIONSHIP WITH SHAREHOLDERS 1. Shareholders are entitled to receive equal treatment according the proportion of shares owned and can use their rights in accordance with the Articles of Association and the prevailing legislation. 2. Shareholders, without going through GMOS, should not interfere in the management of the Company. Includes in the understanding of interference is any act or directive that directly influence management of the Company or the decision making of the Board of Directors. This decision is intended to reaffirm the independence of the Company as a business entity, for better accountability of the Board of Directors.

B. THE COMPANYS RELATIONSHIP WITH EMPLOYEES

1. Be transparent in communicating with employees and open on any information unless this is not permitted by the law. 2. Build a good, harmonious, effective relationship and respect any rights and obligations between the Company and employees. 3. Treat Employees by not distinguishing the gender, tribe, religion and race in all aspects. 4. Provide equal opportunity to all Employees to actively participate in achieving the vision and mission of the Company. 1 80 80

C. THE COMPANYS RELATIONSHIP WITH THE GOVERNMENT

1. Comply with the prevailing legislation. 2. Fostering healthy relationships and good communication with the Central Government agencies or local governments. 3. Avoid any practice of Corruption, Collusion and Nepotism CCN in dealing with the Government.

D. THE COMPANYS RELATIONSHIP WITH CREDITORS

1. Fulfill the rights and obligations in accordance with the agreement between the Company and Creditors. 2. Select a Creditor that has good credibility and capability which can be accounted for. 3. Provide accurate and clear information to the Creditor.

E. THE COMPANY RELATIONSHIP WITH SUPPLIERS OF GOODS SERVICES

1. Specify the procedure that is in accordance with the General principles of procurement of goodsservices, which are efficient, effective, competitive, transparent, fair and reasonable, and accountable. 149 2. Upholds the prevailing legislation in dealing with Insan SUCOFINDO, goodsservices providers and SUCOFINDO as a Company.

F. THE COMPANYS RELATIONSHIP WITH CUSTOMERSCLIENTS

1. Provide the best service and satisfaction for customersclients using the principles of timely, good quality, and quick response. 2. Commit to fulfill agreed contracts in the efforts of increasing customer satisfaction. 3. Develop a quality service in accordance with customer expectations and establish long-term mutual beneficial relatinship. 149 Regulation of the State Minister of SOE No. PER-15MBU2012 Article 2