The work ethic among bjb employees b. Maintaining confidentiality of Company’s data, and

annual report 2016 667 Growing Together with new expanding opportunities PENGELOLAAN PENGENDALIAN GRATIFIKASI Program pengendalian gratifikasi terdiri dari pembuatan perangkat aturan tentang pengendalian gratifikasi, perluasan harta kekayaan pegawai, tata kerja pelaporan pengaduan whistleblowing system, etika usaha dan tata perilaku code of conduct pembentukan organisasi yang mengelola pengendalian gratifikasi, kegiatan sosialisasidiseminasi tentang aturan pengendalian gratifikasi dan peningkatan kesadaran individu dan organisasi tentang gratifikasi serta implementasi pengelolaan pelaporan penerimaan gratifikasi yang berkoordinasi dengan pihak KPK. SOSIALISASI GRATIFIKASI Kegiatan sosialisasidiseminasi Program Pengendalian Gratifikasi sepanjang tahun 2016 telah dilaksanakan baik secara langsung ke Unit Kerja bank bjbpegawai bank bjb ataupun secara tidak langsung melalui media. Dalam kegiatan diseminasi aturan pengendalian gratifikasi tersebut telah dilaksanakan kegiatan Penandatangan Kontrak Komitmen untuk tidak menerima atau memberikan gratifikasi dalam bentuk apapun yang berhubungan kedudukan atau jabatan oleh para stakeholder bank bjb antara lain Direksi, Dewan Komisaris, Pegawai, Nasabah, dan Mitra Kerja vendorsupplier. LAPORAN GRATIFIKASI TAHUN 2016 Dalam implementasi pengelolaan pelaporan gratifikasi selama tahun 2016 telah diterima sebanyak 134 laporan penerimaan gratifikasi senilai Eq Rp83.4 juta yang mana sebanyak 49 laporan senilai eq Rp19.8 juta menjadi penanganan bank bjb dalam penetapan status gratifikasi yang diterima. MANAGEMENT CONTROL OF GRATIFICATION The gratification control program consists of setting up the rules on control of gratification, expansion of employees’ wealth, working procedures for reporting complaints whistleblowing system, business ethics and codes of conduct of the organization establishment that manages the control of gratification, dissemination of control rules gratuities and increasing individuals and organization awareness on gratification, as well as management implementation on reporting gratification in coordination with the Corruption Eradication Commission KPK. DISSEMINATION OF GRATIFICATION Dissemination activities of Gratification Control Program throughout 2016 were carried out both directly at the Company Working Unit employees or indirectly via various instruments. During the activities of disseminating gratification control rules, the Bank has signed a commitment contract not to receive from stakeholders or to give stakeholders of any kind gratuities related to one’s authority or positions, and these apply onto Directors, Commissioners, Employees, Customers, and Partners vendorssuppliers. GRATIFICATION REPORT 2016 During the 2016 implementation of management reporting gratification, there have been as many as 134 reports on gratification with the value of IDR83.4 millions, of which as many as 49 reports worth the value of IDR eq.19.8 millions is under management in determining the received status of gratification. GRATIfIKASI gRaTificaTion Laporan Tahunan 2016 668 Semakin Berkembang Bersama peluang Baru yang Membentang whiSTleBlowing SySTeM wBS WHISTLEBLOWING SYSTEM WBS Dalam upaya untuk meningkatkan peran serta aktif para pelapor whistleblower dalam mengungkapkanmengadukan tindakan pelanggaran yang dilakukan para Direksi, Dewan Komisaris dan pegawai maka bank bjb telah membentuk Sistem Pengaduan Pelanggaran whistleblowing system bank. Sistem pengaduan pelanggaran WBS bank adalah sistem pengelolaan pengaduan tindakan pelanggaran atau perbuatan melawan hukum atau perbuatan lain yang merugikan bank yang bersifat independen dan rahasia. Dalam aturan sistem pengaduan pelanggaran WBS bank pengungkapan pelaporan pelanggaran dan identitas pelapor dirahasiakan melalui media WBS, serta pelapor diberikan perlindungan. KEBERADAAN DAN TUJUAN WHISTLEBLOWING SYSTEM Dengan implementasi Whistleblowing System mulai akhir 2016 yang dapat diakses melalui website bank bjb, diharapkan dapat menjadi jembatan komunikasi dan salah satu sarana pelaporan dalam rangka mengoptimalkan fungsi pendeteksian dini Early Warning System atas penerapan manajemen risiko secara keseluruhan. Diharapkan pelaksanaan dan budaya Good Corporate Governance bank bjb semakin meningkat, dapat mendorong pencapaian kinerja perusahaan dan melindungi kepentingan Stakeholder secara optimal, sehingga akan meningkatkan reputasi Corporate Value bank bjb secara kelembagaan. In an effort to increase active participation of the reporter whistleblower in disclosingreporting violations committed by the Directors, Commissioners, and employees, the bank has formed Infringement Complaint System whistleblowing system. The whistleblowing system WBS is a complaint management system of infringement or tort or other acts harming the bank, which is independent and confidential. In a whistleblowing system WBS, disclosure of the violation reported and the reporter’s identity are kept in confidential through WBS media, and the reporter is given protection. FUNCTIONS AND OBJECTIVES OF WHISTLEBLOWING SYSTEM With the implementation of Whistleblowing System, people can access the website since the end of 2016, and it is expected that it will bridge the communication and serves as the means for reporting. The aforesaid tools aims to optimize the Early Warning System on the overall risk management application. It is expected that implementation and a culture of good corporate governance will increase, be able to encourage the achievement of company performance and protect the interests of stakeholders optimally, so it will increase Corporate Value institutionally. annual report 2016 669 Growing Together with new expanding opportunities Whistleblowing system bertujuan untuk: a. Membangun sistem penanganan pelaporan pelanggaran yang tanggap, transparan, aman dan bertanggung jawab. b. Menyediakan fasilitas dan panduan yang jelas dan konsisten bagi pelapor untuk menyampaikan dugaan adanya penyimpangan atau pelanggaran terhadap kebijakan dan ketentuan perusahaan serta peraturan perundang-undangan. JENIS PELANGGARAN YANG DAPAT DILAPORKAN Jenis pelanggaran yang dapat dilaporkan antara lain mengenai : kecurangan, penggelapan atau pencurian, manipulasi atau pemalsuan, korupsi, suap, gratifikasi yang dianggap suap, pemerasan, penipuan, pembocoran informasi, benturan kepentingan, pelanggaran etika perseroan yang terkait dengan pelanggaran terhdapa ketentuan program pengendalian gratifikasi, tindak pidana perbankan dan tindakan lainnya yang dapat dipersamakan. Pelapor memberikan indikasi awal yang dapat dipertanggungjawabkan meliputi: 1. Masalah yang diadukan 2. Pihak yang terlibat 3. Lokasi Kejadian 4. Waktu Kejadian 5. Kronologis Kejadian 6. Keterangan lainnya PENYAMPAIAN DAN MEDIA LAPORAN PELANGGARAN Sarana saluran penyampaian laporan pengungkapan kejadian indikasi fraud merupakan fasilitas komunikasi yang bersifat independen, bebas dan rahasia. Pelapor membuat pengaduan dan mengirimkannya kepada pengelola WBS melalui sarana media sebagai berikut: HotlineHelpdesk Anti Fraud : 0224237772 E-Mail : Antifraudbankbjb.co.id website : https:bjbwbs.bankbjb.co.id. Surat Biasa : Divisi Audit Internal Menara bank bjb Lantai 6 Jalan Naripan No. 12-14 Bandung The objectives of Whistleblowing systems are: a. To establish a transparent, safe and responsible reporting violations management system. b. To provide clear and consistent facilities and guidelines for the complainants in submitting allegations of fraud or violation on company policies and regulations as well as violations against laws and regulations. TYPE OF VIOLATION THAT CAN BE REPORTED Types of violations that can be reported include: fraud, embezzlement, or theft, manipulation or forgery, corruption, bribery, graft that is considered bribery, extortion, fraud, leakage of information, conflict of interest, ethical violation of the company that is related to violation of provision of gratification control program, banking criminal acts, and other equivalent actions. The reporter provides a reliable early indication that includes : 1. Problems complained 2. Parties involved 3. Location of Events 4. Time of Events 5. Chronology of Events 6. Other Description MEDIA FOR REPORTING VIOLATIONS The means of delivering channel for reporting incidents that may indicate fraudulent acts are communication facilities that are independent, free, and confidential.The disclosure reports of indicated fraud incidents can be submitted via this web address https:bjbwbs.bankbjb.co.id. HotlineHelpdesk Anti Fraud : 0224237772 E-Mail : Antifraudbankbjb.co.id website : https:bjbwbs.bankbjb.co.id. Surat Biasa : Divisi Audit Internal Menara bank bjb Lantai 6 Jalan Naripan No. 12-14 Bandung WHISTLEBLOWING SYSTEM WBS whiSTleBlowing SySTeM wBS Laporan Tahunan 2016 670 Semakin Berkembang Bersama peluang Baru yang Membentang PENGELOLAAN WHISTLEBLOWING SYSTEM Laporan pengungkapan kejadian indikasi fraud yang diterima melalui aplikasi bjbWBS selanjutnya diverifikasi dan dianalisis oleh Divisi Audit Internal untuk dilakukan investigasi. PenanGanan PenGaDUan Pengaduanpenyingkapan kejadian indikasi fraud ditindaklanjuti oleh Unit Kerja Anti Fraud yang berada pada Divisi Audit Internal dengan berpedoman kepada Standar Pelaksanaan Fungsi Audit Internal Bank SPFAIB. Adapun prosedurnya yaitu: 1. Pengelola WBS menerima pengaduan, mencatat, dan menuangkan ke dalam format standar yang menghasilkan: 2. Laporan penerimaan kontak sesuai kategori lingkup pengaduan. 3. Laporan penyingkapan. 4. Pengelola WBS menyampaikan laporan penyingkapan disclosure report kepada tim kepatuhan dan selanjutnya diteruskan kepada Divisi Audit Internal untuk diproses lebih lanjut sesuai dengan ketentuan yang berlaku di bank bjb. Penanganan pengaduan yang dilakukan oleh bank bjb adalah sebagai berikut: 1. Pengungkapan pelaporan tindakan pelanggaran dilakukan secara rahasia. 2. Dalam melakukan proses tindak lanjut atas setiap pengaduan wajib mengedepankan kerahasiaan, asas praduga tak bersalah dan profesionalisme. 3. Identitas pelapor dijamin kerahasiaannya oleh perusahaan. 4. Fasilitasmedia saluran penyampaian pelaporan pelanggaran bersifat independen, bebas, dan rahasia. 5. Pihak yang melanggar prinsip kerahasiaan tersebut akan diberikan sanksi yang berat sesuai ketentuan yang berlaku di perusahan. WHISTLEBLOWING SYSTEM MANAGEMENT Report of fraud incident indications received through the bjbWBS application will be further verified and analyzed by the Internal Audit Division for investigation. cOmPlainTs HanDlinG Complaintsunfolding events of fraud indication is followed up by Anti Fraud Work Unit that is in the Internal Audit Division with reference to the Standard Implementation of Bank’s Internal Audit Function SPFAIB. The procedure is as follows: 1. WBS handler receives complaints, records, and outs into a standard format that produces: 2. Report of contact acceptance in accordance with the category of complaint scope. 3. Disclosure report. 4. WBS handler submits disclosure report to the compliance team and subsequently forwarded to the Internal Audit Division for further processing in accordance with the applicable regulations in bank bjb. Handling complaints made by bank bjb is as follows: 1. Disclosure of violation reporting is done in confidential. 2. In the process of following-up on every complaint, it must prioritize confidentiality, presumption of innocence, and professionalism.Identitas pelapor dijamin kerahasiaannya oleh perusahaan. 3. The identity of the complainant guaranteed confidentiality by the company. 4. Facilities media conduits violation reporting is independent, free, and confidential. 5. Party that violates the principle of confidentiality will be given severe sanctions according to applicable regulations in the company. WHISTLEBLOWING SYSTEM WBS whiSTleBlowing SySTeM wBS annual report 2016 671 Growing Together with new expanding opportunities alUr WHISTLEBLOWING SYSTEM 1. Pelapor Menyampaikan secara elektronik melalui website bjbWbs dengan mengisi, melampirkan data dan dokumen pendukung. Pelapor menyampaikan informasi indikasi fraud dengan mengakses website bjbWbs dengan mengisi formulir pengaduan yang sudah di sediakan. Segala bentuk informasi yang dapat di berikan dapat di laporkan pada form pengaduan. 2. Pengelola bjbWbs Terima laporan pengungkapan kejadian indikasi fraud • Melakukan verifikasi kelengkapan data dan dokumen bukti • Menganalisa dan evaluasi informasi laporan kejadian 3. Pejabat bjbWbs • Melakukan pemeriksaan laporan • Validasi berkas laporan 4. Keputusan Pelaksanaan Audit Investigasi Dilakukan berdasarkan Laporan Hasil Penelaahan Awal sesuai dengan tingkat kecukupan indikasi fraud yang disusun dalam bentuk hipotesa. PerlinDUnGan baGi WHISTLEBLOWER 1. Perusahaan berkomitmen melindungi pelapor pengungkapan tindakan pelanggaran yang beritikad baik. 2. Perusahaan menjamin perlindungan terhadap pelapor dari segala bentuk ancaman, intimidasi, penundaan kenaikan pangkat, pemecatan, gugatan hukum, perusakan harta benda, tindakan fisik, hukuman ataupun tindakan yang tidak menyenangkan lainnya dari terlapor, perusahaan, atau dari pihak manapun selama pelapor menjaga kerahasiaan kasus yang diadukan kepada pihak manapun. 3. Perlindungan ini juga berlaku bagi pegawai yang melaksanakan investigasi maupun pihak-pihak yang memberikan informasi terkait dengan pengaduan. 4. Pelapor yang menyampaikan laporan pelanggaran bersifat palsu fitnah tidak berlaku perlindungan pelapor. 5. Identitas pelapor dijamin kerahasiaannya oleh perusahaan. WHisTleblOWinG sYsTem flOW 1. Whistleblower Deliver electronically through bjbWbs website by filling in, attaching supporting data and documents. The Whistleblower submits fraud indication information by accessing the bjbWbs website by filling out a complaint form that has been provided. Any form of information that can be submitted can be reported on the complaint form. 2. bjbWbs Manager • Accept disclosure reports of fraud indication events • Verify the completeness of data and evidence documents • Analyze and evaluate incident report information 3. bjbWbs Officials • Conduct examination of reports • Validation of report files 4. Decision of Investigation Audit Implementation Conducted based on Preliminary Study Report in accordance with the level of sufficiency of fraud indication prepared in the form of hypothe sis. PrOTecTiOn fOr WHisTleblOWer 1. The Company is committed to protect the reporter disclosing the violation who acts in good faith. 2. The Company ensures protection of the reporter against all forms of threats, intimidations, postponement of promotion, termination, lawsuits, destruction of property, physical actions, penalties or other unwelcome conduct of the reported party, company,or from any parties as long as the reporter keeps the confidentiality of the reported case to any parties. 3. This protection also applies to employees who carry out the investigation or parties providing information related to the complaint. 4. Reporter who submits fake violation reportdefamation is not given protection. 5. The identity of the reporter is guaranteed the confidentiality by the company.n. WHISTLEBLOWING SYSTEM WBS whiSTleBlowing SySTeM wBS Laporan Tahunan 2016 672 Semakin Berkembang Bersama peluang Baru yang Membentang SOSIALISASI WHISTLEBLOWING SYSTEM Pada tahun 2016, telah dilaksanakan Sosialisasi Whistleblowing System pada seluruh Kantor Wilayah bank bjb , Kantor Cabang Sumedang dan Kantor Cabang Denpasar. JUMLAH PENGADUAN DAN TINDAK LANJUTNYA Jumlah pengaduan whistleblowing system yang masuk selama tahun 2016 dan telah ditindaklanjuti adalah sebagai berikut Tabel jumlah Pengaduan dan Tindak lanjutnya Table of number of reports and follow Up no media Pengaduan Yang Digunakan Pelapor reporting complaints media jumlah Pengaduan number of complaints Tindak lanjut | follow-up laporan ditutup tidak terbukti reports closed not proven laporan masih dalam prosesProses audit Proses Pelaporan Proses lintas Divisi reports still in the process audit Process reporting Process Traffic Division Process laporan telah diberikan sanksi termasuk sanksi administrative reports with penalties including administrative sanctions laporan diteruskan kepada Penyidik terkait tindak pidana umum atau korupsi reports forwarded to the investigator related to crime or corruption 1 Suratpo.BoX 10 - - 10 2 2 SMShandphone Datang Langsung - - - - - 3 Email - - - - - jUmlaH PenGaDUan TOTal cOmPlainTs 10 - - 10 2 DISSEMINATION OF WHISTLEBLOWING SYSTEM In 2016, dissemination of Whistleblowing System had been done to all Regional Offices of bank bjb, Sumedang Branch Office, and Denpasar Branch Office. NUMBER OF REPORTS AND FOLLOW UP The number of complaints of whistleblowing system entered during 2016 and has been followed up is as follows: WHISTLEBLOWING SYSTEM WBS whiSTleBlowing SySTeM wBS annual report 2016 673 Growing Together with new expanding opportunities WHISTLEBLOWING SYSTEM WBS whiSTleBlowing SySTeM wBS Laporan Tahunan 2016 674 Semakin Berkembang Bersama peluang Baru yang Membentang PemenUHan PeneraPan CORPORATE GOVERNANCE sesUai asean CORPORATE GOVERNANCE SCORECARD fuLfiLLiNg the imPLemeNtatioN of corPorate goverNaNce accordiNg to the aseaN corPorate goverNaNce scorecard annual report 2016 675 Growing Together with new expanding opportunities PEMENUHAN PENERAPAN CORPORATE GOVERNANCE SESUAI ASEAN CORPORATE GOVERNANCE SCORECARD fulfilling The iMPleMenTaTion of coRPoRaTe goveRnance accoRDing To The aSean coRPoRaTe goveRnance ScoRecaRD a Hak Pemegang saham rights of shareholders Keterangan Penyajian Description

a.1

hak Dasar pemegang Saham Basic Shareholder rights

a.1.1

perseroan membagi dividen dalam kurun 30 hari sejak diumumkan Does the company pay interim and finalannual dividends in an equitable and timely manner; that is, all shareholders are treated equally and paid within 30 days after being i declared for interim dividends and ii approved by annual general meeting aGM for final dividends? 269-271

a.2

hak untuk berpartisipasi dalam pengambilan keputusan terkait dengan perubahan-perubahan fundamental perusahaan right to participate in decisions concerning fundamental corporate changes.

a.2.1 amandemen anggaran Dasar

amendments to the companys constitution? 395

a.2.2

otorisasi penerbitan saham baru The authorisation of additional shares?

a.2.3

pengalihan aset atau penjualan perusahaan The transfer of all or substantially all assets, which in effect results in the sale of the company? na

a.3

hak untuk berpartisipasi secara efektif dalam rupS dan mendapatkan informasi terkait prosedur rupS right to participate effectively in and vote in general shareholder meetings and should be informed of the rules, including voting procedures that govern general shareholder meetings

a.3.1

pemegang saham diberi kesempatan untuk berpartisipasi dalam memutuskan remunerasi Dewan Komisaris dan Direksi Do shareholders have the opportunity, evidenced by an agenda item, to approve remuneration fees, allowances, benefit-in-kind and other emoluments or any increases in remuneration for the non-executive directorscommissioners? 431; 463

a.3.2

perusahaan memberikan hak kepada pemegang saham pengendali untuk mencalonkan kandidat Direksi dan Dewan Komisaris Does the company provide non-controlling shareholders a right to nominate candidates for board of directorscommissioners? 390; 396; 398

a.3.3

perusahaan memfasilitasi pemegang saham untuk melakukan pemilihan Direksi dan Dewan Komisaris secara individu Does the company allow shareholders to elect directors commissioners individually? 390; 396; 398

a.3.4

apakah mengungkapkan prosedur pemungutan suara dan tabulasi suara dalam rupS sebelum rupS dimulai Does the company disclose the voting and vote tabulation procedures used, declaring both before the meeting proceeds? 366

a.3.5

notulen rupS mencatat adanya kesempatan bagi pemegang saham untuk menyampaikan pertanyaan dan usulan Do the minutes of the most recent aGM record that there was an opportunity allowing for shareholders to ask questions or raise issues? 367

a.3.6

notulen rupS mencatat dinamika rapat Do the minutes of the most recent aGM record questions and answers? 367

a.3.7

notulen rupS mencatat keputusan rupS Did the disclosure of the outcome of the most recent aGM include resolutions? 386-390; 392-397; 398

a.3.8

perusahaan mengungkapkan hasil pemungutan suara setuju, tidak setuju, abstain untuk tiap- tiap agenda rapat Did the company disclose the voting results including approving, dissenting, and abstaining votes for each agenda item for the most recent aGM? 386-390; 392-397; 398

a.3.9

perusahaan mengungkapkan kehadiran Direksi dan Dewan Komisaris dalam rupS Did the company disclose the list of board members who attended the most recent aGM? 386; 391; 397-398

a.3.10

Komisaris utama menghadiri rupS Did the chairman of the board of directorscommissioners attend the most recent aGM? 386; 391; 397-398

a.3.11

Direktur utama menghadiri rupS Did the CeoManaging Directorpresident attend the most recent aGM? 386; 391; 397-398

a.3.12

Ketua Komite audit menghadiri rupS Did the chairman of the audit Committee attend the most recent aGM? 386; 391; 397-398

a.3.13

perusahaan memilih lokasi rupS yang mudah dijangkau oleh pemegang saham Did the company organise their most recent aGM in an easy to reach location? 385; 390;397

a.3.14

perusahaan memberikan fasilitas pemungutan suara dengan surat kuasa Does the company allow for voting in absentia? 366

a.3.15

pemungutan suara dilakukan dengan cara tertutup Did the company vote by poll as opposed to by show of hands for all resolutions at the most recent aGM? 366 Laporan Tahunan 2016 676 Semakin Berkembang Bersama peluang Baru yang Membentang

a.3.16

perusahaan mengungkapkan bahwa menggunakan pihak ketiga dalam memvalidasi perhitungan suara dalam rupS Does the company disclose that it has appointed an independent party scrutineersinspectors to count andor validate the votes at the aGM? 366

a.3.17

hasil pemungutan suara dipublikasikan sehari sesudah pemungutan suara Does the company make publicly available by the next working day the result of the votes taken during the most recent aGM for all resolutions? 385; 390;397

a.3.18

perusahaan menyediakan waktu paling tidak 21 hari untuk mengumumkan keputusan rupS Do companies provide at least 21 days notice for all resolutions? 385; 390;397

a.3.19

perusahaan memberikan penjelasan terlebih dahulu untuk tiap-tiap agenda yang membutuhkan persetujuan pemegang saham dalam pengumuman atau undangan rupS Does the company provide the rationale and explanation for each agenda item which require shareholders’ approval in the notice of aGMcirculars andor the accompanying statement? 385-386; 391; 397

a.4

Berfungsinya pasar dalam mengendalikan perusahaan secara efisien dan transparan Markets for corporate control should be allowed to function in an efficient and transparent manner.

a.4.1

untuk kasus merger, akuisisi, danatau takeover, perusahaan menunjuk pihak independen untuk melakukan evaluasi kewajaran harga transaksi In cases of mergers, acquisitions and or takeovers, does the board of directorscommissioners of the offeree company appoint an independent party to evaluate the fairness of the transaction price? - a.5 pelaksanaan hak pemegang saham, termasuk pemegang saham institusi difasilitasi oleh perusahaan The exercise of ownership rights by all shareholders, including institutional investors, should be facilitated.

a.5.1

perusahaan mempublikasikan kebijakan untuk mendorong pemegang saham, termasuk pemegang saham institui untuk menghadiri rupS Does the company publicly disclose policies to encourage shareholders including institutional shareholders to attend the aGM? 366

a.5.2

Investor institusional selain pemegang saham pengendali memiliki saham lebih dari 5 Is the share ownership by institutional investors, other than controlling shareholders, greater than 5? 120-121 b Perlakuan yang sama kepada pemegang saham Equitable Treatment of Shareholders

b.1 Saham dan hak suara

Shares and voting rights

b.1.1

Saham biasa memiliki 1 hak suara per lembar Do the companys ordinary or common shares have one vote for one share? 386-390; 392-397; 398

b.1.2

Jika perusahaan memiliki lebih dari satu kelasseri saham, maka hak suara untuk tiap-tiap seri saham dipublikasikan Where the company has more than one class of shares, does the company publicise the voting rights attached to each class of shares e.g. through the company websitereports the stock exchange the regulators website? 386-390; 392-397; 398 386-390; 392-397; 398

b.2

pemberitahuan rupS notice of aGM

b.2.1

Tiap-tiap permasalahan dalam rupS memiliki penyeleseian Does each resolution in the most recent aGM deal with only one item, i.e., there is no bundling of several items into the same resolution? 386-390; 392-397; 398

b.2.2

Keputusan rupS diterjemahkan dalam Bahasa Inggris dan dipublikasikan bersamaan dengan yang Bahasa Indonesia are the companys notice of the most recent aGMcirculars fully translated into english and published on the same date as the local-language version? 386-390; 392-397; 398

b.2.3

profil Dewan Komisaris dan Direksi ditampilkan saat pemilihan Dewan Komisaris dan Direksiare the profiles of directors Commissioners at least age, qualification, date of first appointment, experience, and directorships in other listed companies in seeking election reelection included? 386-390; 392-397; 398

b.2.4

rupS membahas pemilihan auditor eksternal are the auditors seeking appointmentre- appointment clearly identified? 386-390; 392-397

b.2.5

perusahaan mengungkapkan kebijakan dividen has an explanation of the dividend policy been provided? 269

b.2.6

perusahaan mempublikasikan jumlah dividen yang akan dibayar Is the amount payable for final dividends disclosed? 386-390; 392-397

b.2.7

perusahaan memudahkan pemegang saham mendapatkan formulir surat kuasa Documents required to be proxy Were the proxy documents made easily available? 384

b.3

Terdapat larangan insider trading dan tindakan menguntungkan diri sendiri Insider trading and abusive self-dealing should be prohibited.

b.3.1

perusahaan memiliki kebijakan untuk melarang Direksi, Dewan Komisaris dan karyawan untuk mengambil keuntungan akan informasi yang tidak tersedia secara umum inside information Does the company have policies andor rules prohibiting directorscommissioners and employees to benefit from knowledge which is not generally available to the market? 375 PEMENUHAN PENERAPAN CORPORATE GOVERNANCE SESUAI ASEAN CORPORATE GOVERNANCE SCORECARD fulfilling The iMPleMenTaTion of coRPoRaTe goveRnance accoRDing To The aSean coRPoRaTe goveRnance ScoRecaRD annual report 2016 677 Growing Together with new expanding opportunities

b.4 Transaksi dengan pihak berelasi

related party transactions by directors and key executives.

b.4.1

Direksi dan Dewan Komisaris diharuskan untuk mengungkapkan adanya transaksi dengan perusahaan atau konflik kepentingan lainnya are directors and commissioners required to disclose their interest in transactions and any other conflicts of interest? 272-276

b.4.2

perusahaan memiliki kebijakan bahwa komite penunjang Dewan Komisaris melakukan telaah terhadap transaksi dengan pihak berelasi, apakah dilakukan atas nama kepentingan perusahaan Does the company have a policy requiring a committee of independent directors commissioners to review materialsignificant rpTs to determine whether they are in the best interests of the company and shareholders? 272-276

b.4.3

perusahaan memiliki kebijakan yang mengharuskan Direksi dan Dewan Komisaris untuk tidak memberikan pendapat atau keputusan pada saat memiliki konflik kepentingan Does the company have a policy requiring board members directorscommissioners to abstain from participating in the board discussion on a particular agenda when they are conflicted? 413-414; 453-454

b.4.4

perusahaan memiliki kebijakan pemberian pinjaman kepada Direksi dan Dewan Komisaris yang mengharuskan dilakukannya secara wajarharga pasar arm’s length basis Does the company have policies on loans to directors and commissioners either forbidding this practice or ensuring that they are being conducted at arms length basis and at market rates? 272-273

b.5

Melindungi hak pemegang saham minoritas protecting minority shareholders from abusive actions

b.5.1

Tidak terdapatnya transaksi dengan pihak berelasi yang dikategorikan sebagai bantuan keuangan untuk perusahaan selain entitas anak Were there any rpTs that can be classified as financial assistance to entities other than wholly-owned subsidiary companies? 272-276

b.5.2

prusahaan mempublikasikan transaksi dengan pihak berelasi dilakukan dengan harga pasar dan bersifat arms length Does the company disclose that rpTs are conducted in such a way to ensure that they are fair and at arms length? 272-276 c Peran Stakeholders Role of Stakeholders

c.1.1

perusahaan mengungkapkan kebijakan kesehatan dan keselamatan konsumen Stipulates the existence and scope of the companys efforts to address customers health and safety? 710-714

c.1.2

perusahaan mengungkapkan kebijakan pemilihan pemasok explains suppliercontractor selection practice?

c.1.3

perusahaan mengungkapkan kebijakan ramah lingkungan dalam proses bisnisnya dan konsisten dalam menerapkan sustainable development Describes the companys efforts to ensure that its value chain is environmentally friendly or is consistent with promoting sustainable development? 694-695

c.1.4

perusahaan mengungkapkan kebijakan kepeduliannya kepada masyarakat elaborates the companys efforts to interact with the communities in which they operate? 705-709

c.1.5

perusahaan mengungkapkan kebijakan program dan prosedur anti korupsi Directs the companys anti-corruption programmes and procedures? 635-636

c.1.6

perusahaan mengungkapkan kebijakan perlindungan hak-hak kreditor Describes how creditors rights are safeguarded? 378

c.1.7

perusahaan menerapkan kebijakan kesehatan dan keselamatan konsumen Customer health and safety 710-714

c.1.8

perusahaan menerapkan kebijakan pemilihan pemasokSupplier Contractor selection and criteria 376

c.1.9

perusahaan menerapkan kebijakan ramah lingkungan dalam proses bisnisnya dan konsisten dalam menerapkan sustainable development environmentally-friendly value chain 694-695

c.1.10

perusahaan menerapkan kebijakan kepeduliannya kepada masyarakat Interaction with the communities 705-709

c.1.11

perusahaan menerapkan kebijakan kebijakan program dan prosedur anti korupsi anti- corruption programmes and procedures 635-636

c.1.12

perusahaan menerapkan kebijakan perlindungan hak-hak kreditor Creditors rights 378

c.1.13

perusahaan melaporkan CSr Report atau Sr Does the company have a separate corporate responsibility Cr reportsection or sustainability reportsection? 690-714

c.2

hak stakeholder untuk memperoleh penyeleseian yang efektif akan pelanggaran hak-haknya Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for violation of their rights. PEMENUHAN PENERAPAN CORPORATE GOVERNANCE SESUAI ASEAN CORPORATE GOVERNANCE SCORECARD fulfilling The iMPleMenTaTion of coRPoRaTe goveRnance accoRDing To The aSean coRPoRaTe goveRnance ScoRecaRD Laporan Tahunan 2016 678 Semakin Berkembang Bersama peluang Baru yang Membentang

c.2.1

perusahaan menyediakan informasi contact dalam website atau laporan tahunan yang memfasilitasi para stakeholder untuk menyampaikan keluhan akan pelanggaran hak-hak mereka Does the company provide contact details via the companys website or annual report which stakeholders e.g. customers, suppliers, general public etc. can use to voice their concerns andor complaints for possible violation of their rights? 655

c.3

perusahaan mengembangkan mekanisme yang memfasilitasi karyawan untuk berpartisipasi dalam rangka peningkatan kinerja karyawan performance-enhancing mechanisms for employee participation should be permitted to develop.

c.3.1

perusahaan secara eksplisit mengungkapkan kebijakan kesehatan, keselamatan, dan kesejahteraan karyawan Does the company explicitly disclose the health, safety, and welfare policy for its employees? 326-334

c.3.2

perusahaan mempublikasikan data terkait dengan program kesehatan, keselamatan, dan kesejahteraan karyawan Does the company publish data relating to health, safety and welfare of its employees? 326-334

c.3.3

perusahaan memiliki program pelatihan dan pengembangan karyawan Does the company have training and development programmes for its employees? 324-326

c.3.4

perusahaan mempublikasikan data terkait program pelatihan dan pengembangan karyawan Does the company publish data on training and development programmes for its employees? 324-326

c.3.5

perusahaan memiliki kebijakan pemberian kompensasi reward untuk pencapaian kinerja di atas kinerja keuangan yang sudah ditentukanDoes the company have a reward compensation policy that accounts for the performance of the company beyond short-term financial measures? 326-327

c.4

Stakeholders termasuk karyawan individu maupun perwakilannya memiliki hak dan kesempatan untuk bisa mengkomunikasikan kepedulian mereka akan tindakan-tindakan ilegal atau tidak etis kepada Dewan Komisaris dan Direksi tanpa ada rasa takut Stakeholders including individual employee and their representative bodies, should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this.

c.4.1

perusahaan memiliki prosedur untuk penyampaian tidakan ilegal termasuk korupsi atau tidak etis oleh karyawan Does the company have procedures for complaints by employees concerning illegal including corruption and unethical behavior? 667; 669

c.4.2

perusahaan memiliki kebijakan atau prosedur untuk melindungi karyawan yang menyampaikan adanya tindakan tidak ilegal atau tidak etis dari tindakan balas dendam Does the company have a policy or procedures to protect an employeeperson who reveals illegalunethical behavior from retaliation? 663-665; 667; 668-672; D Pengungkapan dan Transparansi Disclosure and Transparency D.1 Transparansi tentang Struktur KepemilikanT ransparent ownership structure D.1.1 Informasi kepemilikan saham memperlihatkan identitas beneficial owner, memiliki 5 atau lebih saham perusahaan Does the information on shareholdings reveal the identity of beneficial owners, holding 5 shareholding or more? 566 D.1.2 perusahaan mengungkapkan saham utamapengendali baik secara langsung maupun tidak langsung Does the company disclose the direct and indirect deemed shareholdings of major andor substantial shareholders? 120-122 D.1.3 perusahaan mengungkapkan kepemilikan saham Dewan Komisaris dan Direksi baik secara langsung maupun tidak langsung Does the company disclose the direct and indirect deemed shareholdings of directors commissioners? 414; 454 D.1.4 perusahaan mengungkapkan kepemilikan saham oleh manajemen senior baik secara langsung maupun tidak langsung Does the company disclose the direct and indirect deemed shareholdings of senior management? 120-122 D.1.5 perusahaan mengungkapkan struktur grup korporasi, termasuk entitas induk, entitas anak, entitas asosiasi, SpV dan lainnya Does the company disclose details of the parentholding company, subsidiaries, associates, joint ventures and special purpose enterprises vehicles Spes SpVs? 123-129 D.2 Kualitas Laporan Tahunan Quality of annual report D.2.1 perusahaan mengungkapkan risiko-risiko kunci yang dihadapi Key risks 227-232 D.2.2 perusahaan mengungkapkan tujuan dan sasaran Corporate objectives 232-237; 266-269 D.2.3 perusahaan mengungkapkan indikator-indikator kinerja keuangan Financial performance indicators 238-260 PEMENUHAN PENERAPAN CORPORATE GOVERNANCE SESUAI ASEAN CORPORATE GOVERNANCE SCORECARD fulfilling The iMPleMenTaTion of coRPoRaTe goveRnance accoRDing To The aSean coRPoRaTe goveRnance ScoRecaRD annual report 2016