Risiko Tidak Terkoneksinya Logistik dengan Baik Risk from less connected logistics Risk from suboptimal customer management Sub Optimal Container Service Process

324 Sekilas IPC Profil Perusahaan Analisa Pembahasan Manajemen Atas Kinerja Perusahaan Tata Kelola Perusahaan IPC • Laporan Tahunan 2014 Annual Report Pemantauan Risiko Investasi Investment Risk Monitoring No. Investasi Investment Risiko Utama | Primary Risk Rencana Mitigasi Mitigation Plan Realisasi | Realization 7. Cabang Branch : Tanjung Priok Penjelasan Description : Pembangunan Gedung Parkir dan Kantor berikut interior termasuk SID dan Supervisi Construction of Parking Building and oice furniture including SID and supervision Penyelesaian pekerjaan tidak tepat waktu Work was not completed on time Melakukan pengawasan dengan menggunakan jasa konsultansi pengawas To monitor using supervisory consultancy service Telah ditunjuk konsultan pengawas. Progres isik sampai dengan Desember 2014 adalah 96,13 tahap konstruksi supervision consultant was appointed. Physical progress up to December 2014 was 96.13

8. Cabang

Branch : Kantor Pusat Headquarters Penjelasan Description : Penyusunan Tata Kelola Anak Perusahaan Drafting Corporate Governance in Company’s subsidiarie s Penyelesaian pekerjaan tidak tepat waktu Work was not completed on time Berkoordinasi dengan konsultan dalam hal ini BCG agar sesuai dengan Kerangka Acuan Kerja KAK dan Rencana Kerja Syarat RKS yang ditentukan To Coordinate with consultants BCG to correspond with Working Reference Framework KAK and Work Requirement Conditions RKS Koordinasi dilakukan dengan konsultan BCG sesuai dengan KAK dan RKS Coordination was conducted with BCG consultants in correspondence with KAK and RKS

9. Cabang

Branch : Tanjung Priok Penjelasan Description : Renovasi Interior dan Eksterior Gedung Teknik termasuk Supervisi Interior and exterior renovation of Technical Building including supervision Penyelesaian pekerjaan tidak tepat waktu Work was not completed on time Menggunakan jasa konsultansi Pengawas To use supervisory consultancy service Telah ditunjuk konsultan pengawas,. Progress isik sampai dengan Desember 2014 adalah 81,01 tahap konstruksi Supervisory consultant was appointed, physical progress up to December 2014 was 81.01

10. Cabang

Branch : Tanjung Priok Penjelasan Description : Peninggian, perkuatan, dan pendalaman Dermaga 109-110 di Pelabuhan Tanjung Priok termasuk SID dan Supervisi Raising elevation, reinforcement and deepening of Port 109- 110 in Tanjung Priok Port including SID and supervision Penyelesaian pekerjaan tidak tepat waktu Work was not completed on time Menggunakan jasa konsultansi Pengawas To use supervisory consultancy service Telah ditunjuk konsultan pengawas sampai dengan bulan Desember 2014, pekerjaan tersebut dalam tahap konstruksi dengan progress isik 94,94 supervisory consultant was appointed, up to December 2014, the work was on construction stage with physical progress 94.94 Pemantauan Top Signiicant Risk Kantor Pusat

1. Risiko Tidak Terkoneksinya Logistik dengan Baik

Isu Utama: a. Cakupan jalur dan koneksi logistik yang luas, banyak aspek yang tidak bisa dikontrol b. Masing-masing stakeholder memiliki jalur logistik sendiri-sendiri c. Resistensi stakeholder terhadap program IPC yang sudah memiliki kultur dan sistem dalam organisasinya secara tersendiri Monitoring Top Signiicant Risk at Headquarters

1. Risk from less connected logistics

Main Issues: a. Extensive coverage of logistics lanes and connection, there are lots of aspects which cannot be controlled b. Each stakeholders has their own logistics channels c. Stakeholders’ resistance to IPC programs since they have their own culture, system inside their organization MANAJEMEN RISIKO | RISK MANAGEMENT 325 IPC in Brief Company Profile Management Discussion Analysis On Company Performance Corporate Governance IPC • Laporan Tahunan 2014 Annual Report

2. Risk from suboptimal customer management

Main Issues: a. Customer management system was not managed by the rule, resulting in process and end-results which are not standard b. There was no information database system to record customer behavior, with existed but limited access to ICT for ERP c. Information was scattered some have been recorded in the system, other was recorded manually, causing high searching cost and time- consuming

3. Sub Optimal Container Service Process

Main Issues: a. Low level of implementation in safety and security management b. Low performance of container service due to manual data input for container and nonsystematic container management c. There was unclaimed realization of container service d. No update of existing procedure e. Lack of experience on the Company’s side f. Lack of resources Pemantauan Risiko Investasi Monitoring Investment Risk No. Rencana MitigasiMitigation Plan Realisasi MitigasiMitigation Realization 1. Studi Logistik untuk mendukung pengembangan operasional Terminal Petikemas Logistics Study to support operational development of Container terminal Sedang dalam proses pre-assesment internal dengan PT Jababeka dan Cikarang dry port untuk pengembangan kawasan logistik Bengkulu, Marunda, dan Cikarang Currently under internal pre-assessment with PT Jababeka and Cikarang dry port to develop Bengkulu, Marunda and Cikarang logistic area 2. Koordinasi dan sosialisasi dengan stakeholder, pembuatan sistem dengan bantuan EDI dan ILCS Coordination and socialization with stakeholders, system establishment with EDI and ILCS assistance Telah dilakukan studi logistik Logistic study completed

2. Risiko Pengelolaan Pelanggan Tidak Optimal