Peningkatan Kesehatan Masyarakat TYPES OF PROGRAM

412 PT KERETA API INDONESIA PERSERO 2013 ANNUAL REPORT 412 PT KERETA API INDONESIA PERSERO 2013 ANNUAL REPORT 412

6. Program Bantuan Bencana Alam dan Bantuan Masyarakat

Seluruh bantuan Bencana Alam tersebut didistribusikan kepada para korban bencana alam yang terjadi di wilayah Indonesia sepanjang tahun 2013. Bantuan-bantuan tersebut adalah pembelian sembako dan dapur umum, obat-obatan dan posko kesehatan, fasilitas telekomunikasi gratis, tenda Mandi Cuci Kakus MCK. Perusahaan menyalurkan bantuan pada saat terjadinya dan pascabencana. Beberapa contoh kegiatan bantuan pasca bencana di antaranya: a. Bantuan Bencana Gempa Bumi Bantuan ini diberikan kepada korban bencana gempa bumi di Kab. Bener Meriah dan Takengon– Aceh Tengah sebesar Rp 48.200.000. b. Bantuan Bencana Tanah Longsor Bantuan dana untuk bencana tanah longsor ini diberikan kepada warga Dusun Cigintung, Desa Cimuncang, Kec. Malausma, Kab. Majalengka sebesar Rp 121.150.000,00. c. Bantuan Bencana Gunung Meletus PT KAI Persero memberikan bantuan dana sebesar Rp 69.279.000,00 kepada korban bencana Gunung Sinabung Sumatera Utara yang meletus pada 14 November 2013.

C. DAMPAK KEUANGAN DARI KEGIATAN

Pada tahun 2013, penggunaan dana untuk kegiatan Program Pengembangan Sosial Kemasyarakatan di atas mencapai sebesar Rp3,36 miliar.

A. KEBIJAKAN

Sebagai wujud tanggung jawab penerapan GCG kepada pelanggan dan masyarakat dan sejalan dengan misi Perusahaan untuk memberikan layanan yang terbaik, nyaman, produk berkualitas Perseroan terus menjaga komunikasi dengan para pelanggan. Perusahaan menyadari komunikasi yang lancar dan proaktif berperan penting bagi kelangsungan bisnis Perusahaan di samping memastikan kualitas yang sesuai dengan standar.

6. Natural Disaster and Community Aid Programs

All the aids were distributed to the victims of natural disasters that happened in Indonesia during 2013. The aids were in the form of 9-basic needs purchasing and public soup kitchen, medicines and health posts, free telecommunication facilities, tents Sanitary Service MCK. The Company distributed the aids at the time of and after the occurence of the disasters. Some of the activities were as follows: a. Aid for Earthquake This aid was granted to the victims of earthquake in the regencies of Bener Meriah and Takengon – Central Aceh as much as IDR 48,200,000. b. Aid for Landslide This aid was granted to the victims of landslide in Dusun Cigintung Cimuncang, Malausma, Majalengka as much as IDR 121,150,000. c. Aid for Vulcanic Eruption PT KAI Persero granted financial aid amounted IDR 69,279,000 to the victims of Gunung Sinabung Mount in North Sumatera which erupted on 14 November 2013.

C. FINANCIAL IMPACTS OF THE ACTIVITIY

In 2013, the fund utilization for the above-mentioned Social and Societal Development Programs reached the amount of IDR 3.36 billion.

A. POLICY

As the form of responsibility for implementing GCG to customers and society and in line with the Company mission to deliver the best comfortable service and quality products, the Company keeps making communication with customers. The Company realizes that smooth and proactive communication plays an important role for the survival of the Company’s business in addition to assure the quality in accordance to the standard. Konsumen Consumer