Rencana Strategis Bank = peringkat 2

BNI฀•฀2010฀Annual฀Report BNI฀•฀Laporan฀Tahunan฀2010 Financial Review Business Review Corporate Social Responsibility Good Corporate Governance Functional Review Corporate Data BNI฀•฀2010฀Annual฀Report BNI฀•฀Laporan฀Tahunan฀2010 279 b. Cakupan informasi keuangan dan non- keuangan tersedia secara tepat waktu, lengkap, akurat, kini dan utuh. c. Bank sangat transparan menyampaikan informasi produk dan jasa melalui sarana- sarana seperti media cetak, media elektronik, website BNI, brosurleaflet, iklan, pengumuman di kantor-kantor cabang. Bank juga menerapkan pengelolaan pengaduan nasabah dengan efektif sesuai dengan peraturanketentuan yang berlaku antara lain melalui sarana sistem Online Customer Complaint OCC untuk mempercepat proses penyelesaian nasabah dengan cepat dan dapat memantau proses penyelesaian pengaduan nasabah oleh seluruh unit yang berkompeten serta sebagai database complaint nasabah. Bank memelihara data dan informasi pribadi nasabah secara memadai d. Cakupan laporan pelaksanaan GCG lengkap, akurat, kini dan utuh, telah disampaikan secara tepat waktu kepada stakeholder sesuai ketentuan yang berlaku. e. Sistem Informasi Manajemen Bank khususnya terkait Sistem Pelaporan Internal Bank mampu menyediakan data dan informasi dengan tepat waktu, akurat, lengkap dan handal serta efektif untuk pengambilan keputusan manajemen. Sistem Informasi Manajemen Bank SIM Bank yang tersedia Executive Information System EIS, Ctrl-D, PMS, dsb dapat diakses sesuai dengan periode pelaporan yang ditetapkan harian, mingguan, ataupun bulanan serta diterapkannya standar manajemen mutu terhadap pengelolaan IT Security ISO 9001:2000 dan dalam tahapan implementasi ISMS Information Security Management System 27001 pada Bank untuk menunjang keselarasan terhadap kehandalan IT Security System pada Bank.

11. Rencana Strategis Bank = peringkat 2

a. Rencana jangka pendek Bank Rencana Bisnis BankBusiness Plan sesuai dengan Visi dan Misi Bank serta rencana jangka panjang Rencana KorporasiCorporate Plan. b. Rencana Korporasi Corporate Plan dan Rencana Bisnis Bank Business Plan disusun realistis dan telah memperhatikan seluruh faktor eksternal dan faktor internal, prinsip kehati-hatian dan azas perbankan yang sehat. c. Realisasi rencana bisnis sesuai dengan Rencana Bisnis Bank Business Plan. d. Penilaian risiko komposit atas risiko strategik berada pada tingkat Low Strategic Risk Rating . b. Financial and non-financial information is available in a timely, comprehensive, accurate, updated, and integrated manner. c. The Bank has been highly transparent in delivering information on products and services through various channels including the print media, electronic media, BNI’s official website, brochuresleaflets, advertisements and announcements in branch offices. The Bank also effectively handles customer complaints in accordance with existing regulations policies, among others through the Online Customer Complaint OCC system to expedite the handling process of incoming customer complaints in a swift manner and allows for the monitoring of resolving these grievances by all units equipped with the necessary competencies, and also serves as a database for customer complaints. The Bank sufficiently maintains customer personal data and information. d. The coverage of the GCG implementation report is comprehensive, accurate, updated, and complete, and has been timely delivered to stakeholders in conformity with existing terms and conditions. e. The Bank’s Management Information System particularly with regard to its Internal Reporting System is capable of providing timely, accurate, comprehensive, reliable, and effective data and information for management decision making. The existing Management Information System Executive Information System EIS, Ctrl-D, PMS, etc. is accessible in line with the reporting period daily, weekly, or monthly and the Bank also applies a quality management standard for the management of IT Security ISO 9001:2000 and in the implementation stage of ISMS Information Security Management System 27001 within the Bank to support the harmonization of a bank-wide reliable IT Security System.

11. Bank Strategic Plan = second rank